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Customer Support Representative (Remote)

Company: Biller Genie
Location: Seattle
Posted on: November 22, 2021

Job Description:

We are looking for a tech-savvy support specialist with great attention to detail and excellent communication skills. As a Customer Support Representative, you will be responsible for responding to email, chat, or phone queries and offering training and technical support to customers using Biller Genie. The ideal candidate is a self-starter, can learn quickly, maintain focus, and work well collaboratively while being responsible for their own results in an autonomous environment.

About Us: Biller Genie is an innovative invoicing and accounts receivable automation software that helps companies get their invoices paid faster and eliminate busy work. Our technology is disrupting the payments and accounting industries and helps our clients advance, automate, and optimize their entire Accounts Receivable process. We are based in Miami, FL and growing rapidly, with clients all over the United States. Visit www.billergenie.com to learn more about our company.

In this role, you will be expected to:
Assist customers via phone, email, Zoom, and chat
Identify and troubleshoot bugs or discrepancies in our software
Provide technical support and training
Write and document support tickets that include daily interactions with customers, reported issues, and completed solutions
Resolve issues reported by customers
Stay up to date with new features released in our software

Qualifications:
Minimum 1 year of hands-on technical experience
Demonstrated ability to provide superior Customer Service
Experience with QuickBooks, HubSpot, or payment processing is a plus
Ability to prioritize and manage multiple projects and issues simultaneously
Attention to detail and ability to perform in a high-energy high-expectation environment
Excellent communication (both written and verbal) and interpersonal skills

Benefits:
Medical, dental, vision and life benefits available
2 weeks PTO

This is a fantastic opportunity for a driven individual who wants to be a part of a great team and be rewarded for overachievement. We provide on the job training and the latest technology to help you be successful, but expectations for you to perform are high and we are growing quickly. This role is critical to the growth and success of our business, and you will be an integral part to our success. As such, we are looking for an entrepreneurial minded individual that believes in our vision and growth strategies and is looking for a long-term partnership.

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Keywords: Biller Genie, Seattle , Customer Support Representative (Remote), Other , Seattle, Washington

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