Program Supervisor

Company: OpenSquare
Location: Seattle
Posted on: November 23, 2021

Job Description:

Overview We are Splice. We're passionate problem solvers who focus on providing our clients with the experience and flexibility to deliver the right solution for every single challenge. Splice is the professional project management services division of One Workplace, providing construction project management, FF&E project integration, post-occupancy and MAC management services acting on behalf of the client. Our drive and dedication to providing our clients with innovative spaces and solutions has helped us expand our footprint, and now it's time to expand our team. The Program Supervisor helps manage and oversee the Americas (Amer) team in providing MAC and on-board services in all US and Canada markets outside of Seattle/Bellevue. Reporting to the Program Manager, you will be responsible for the day-to-day management of the Project Managers and Project Coordinators on the Amer team. Location: South Lake Union, Seattle The Program Supervisor will: * Set agendas and lead team and vendor meetings as well as participate in client meetings to ensure active and timely follow through of required actions * Communicate regularly with all parties regarding project status, including internal team, clients, vendors and other partners to ensure project timelines while maintaining exceptional customer service * Manage and monitor team members process on projects and ensure that projects are completed in a timely manner while providing stellar customer service * Monitor Smartsheet project data for each team member to ensure that project information is entered accurately and in a timely manner * Monitor Tableau dashboards and assist in developing additional solutions to improve performance * Act as primary point of contact and manage team projects such as the development and documentation of new processes or revising existing processes * Be responsible for reporting status of individual and groups of projects and programs. Provide appropriate levels of detail and summarize complex issues succinctly * Assist in twice yearly budget process as required * Be the first escalation point for Project Manager and Project Coordinator tickets, responding as appropriate or coaching team members as required and looping in or keeping senior managers appraised and informed as circumstances require * Manage and approve time sheets and PTO for all direct reports * Act as a mentor, as well as train and coach Project Manager and Coordination teams to meet goals and maintain and enhance team performance * Manage the tracking of all orders, assessing coordinator workload distribution, identifying potential efficiencies and improvements * Own the process for overall team success in the development of projects by providing services/documents and order flow through field and administrative support * Manage performance reviews for team The Qualified Candidate will: * Have experience in providing stellar customer service in fast paced environments * Possess a project-oriented, proactive, creative and self-motivated work style * Demonstrate knowledge of project management principles and practices * Be project-oriented, pro-active, creative and have a self-motivated work style * Demonstrate proven ability to effectively manage multiple projects in dynamic changing environments while consistently delivering superior results within given deadlines * Possess strong ability to identify business issues, formulate solutions to the issues, and effectively communicate the results to designated Associates, Management and other Stakeholders * Have demonstrated experience mentoring, supervising and developing staff * Have proficiency in working in and developing spreadsheets * Possess exceptional verbal and written communication skills * Bring ideas to the table and take ownership over team and process improvements Experience/Training/Education/Certification: * Associates Degree from accredited two-year college or technical school, Bachelor's Degree from accredited school preferred * 2+ years related experience and/or training; or equivalent combination of education and experience * Preferred candidate will have experience in either workspace management, facility management, corporate real estate project management or relocation project management Benefits Include: * 15 days of PTO * 9 Paid Holidays * Medical/Dental/Vision Insurance * 401K + Employer Match * Wellness App with reimbursement of up to $500/year If this sounds like the right opportunity for you, please apply with your resume today! We look forward to connecting.

Keywords: OpenSquare, Seattle , Program Supervisor, Other , Seattle, Washington