IT Support Specialist

Company: Russell Tobin & Associates
Location: Seattle
Posted on: January 15, 2022

Job Description:

Russell Tobin is looking for IT Support Specialist in Seattle, WA 98101 for 06 + Months contractJob Title: IT Support SpecialistLocation: Seattle, WA 98101Duration: 06 + Months contractJob description:

• Support Specialist II provides top-level support to our end users through their extensive knowledge of ZG systems and operations.
• They assist less experienced team members with escalations and advise them on standard processes and procedures.
• The Support Specialist two has advanced administrative experience in various systems that ZEUS is responsible for.Job Responsibilities:
  • Working efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
  • Tackling task work within our enterprise systems and applications - provisioning accounts, troubleshooting issues in Active Directory, O365, SalesForce, Okta, Service Now, and more.
  • Familiarity with SCCM, or other enterprise windows device management.
  • Familiarity with JAMF, or Mac enterprise device management.
  • Familiarity with Service-now and/or similar ticketing systems.
  • Assisting with Microsoft Exchange and/or Office365 task work -troubleshooting mailbox issues; checking and updating distribution lists, creating and managing room resources, shared mailboxes, etc.
  • Ability to consistently manage user life cycle tasks with a standard workflow: provisioning accounts, assigning permissions, imaging and deploying hardware.
  • Event Support: Setting up, monitoring, and troubleshooting of audio-visual systems during company meetings, events, conference rooms, and guest speakers.
  • Inventory management tasks: scanning delivered hardware into inventory; processing warranty repair and replacement of broken items; cleaning and maintaining stock rooms; doing physical asset counts and inventory management.
  • Creating and maintaining process documentation.
  • Ability to prioritize work.
  • Provide world-class customer service
  • Excellent in-person, phone, and written communication skills.
  • High attention to detail
  • Occasional travel supporting partner offices.Qualifications and Knowledge:
    • Time on the job: Generally, two to five years in IT.
    • World-class customer service skills
    • Knowledge proficiency: Familiarity with Active Directory, Microsoft
    • Exchange, telephony systems, basic networking, Service Desk operations.
    • Highly skilled at explaining technical subjects to non-technical customers as well as technical customers.
    • Ability to work well as part of a team
    • Escalation point for T1Apply now!Thanks and regardsMohammad ShadabSenior Recruitment SpecialistO: 917-999-0226

Keywords: Russell Tobin & Associates, Seattle , IT Support Specialist, Other , Seattle, Washington