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Process Operations Specialist (Modus)

Company: Compass
Location: Seattle
Posted on: January 15, 2022

Job Description:

At Compass, we envision a world where the experience of selling or buying a home is simple and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

Founded in 2018, and now part of the Compass Community, Modus is the fastest-growing title and escrow company in Washington state and is rapidly expanding into new regions. In just a little over 3 years, Modus has gone from 15 to 115+ employees with operations in the Pacific Northwest; Miami and Tampa, FL; and Austin, TX areas.

Do you appreciate a well-orchestrated, repeatable process that can simplify complex tasks and situations? Do you enjoy optimizing and streamlining workflows to make your life and the lives of your teammates better at work? Would you be excited to help clients change the mindset that buying or selling their home is stressful to the mindset that it is a delightful and empowering experience? What about helping professional realtors realize more time in their day-to-day routine because they know that their clients are in your capable hands?

Our Process Operations team is key to the success of the white-glove title and escrow closing experience that Modus clients have come to appreciate and expect. This small but powerful group partners closely with senior closing teams to ensure that every "t" is crossed, and every "i" is dotted, and we're adding team members who are excited about continuing to innovate on the antiquated home closing process, who love to solve problems, and who are energized when a task list is completed on time. If this sounds like you, send us your resume today!

Your Day-to-Day

  • Using the internal Modus technology platform as your anchor, ensure that closing tasks are completed on time, and that nothing is missed
  • Proactively identify potential hiccups in the home closing process and escalate to the appropriate parties for resolution
  • Administratively support the home closing process by doing things like filing paperwork, pulling reports and documents, and assigning appropriate follow-up tasks
  • Cross-collaborate with closing teams, realtor concierge teams, and sales teams to ensure seamless closing processes and high levels of client satisfaction
  • Iterate on current processes to continuously improve our internal operations and create even more impactful customer interactions
  • Model the Core Values of Modus through appropriate actions and behaviors
    Experience You Bring
    • Process improvement skills: you've used a workflow that involves a repeatable process, and can talk about ideas that you helped bring to fruition to improve that process
    • Stellar communication: you'll be communicating verbally and in writing, internally and externally, and professionalism is mandatory
    • A great attitude: your team members and your clients are counting on you to stay calm under pressure and keep rolling with the punches
    • Problem solving and critical thinking skills: you'll need to figure some things out on the fly, so the ability to break down a problem to root cause and solve it quickly will help you succeed
    • Education: A high school diploma
      What's In It For You

      As we continue our work to create the world's most simple, modernized real estate experience available to everyone, we need more driven builders who want to innovate on an antiquated process. You will have the opportunity to contribute in significant ways to our mission and vision, to grow with the company, and to enjoy a people-first culture that allows you to bring your best self to work every day.

      Here Are Just Some Of The Ways We Support Our Team Members

      We are committed to investing in each team member as an individual, and in each team as a whole.
      • Career growth opportunities
      • Competitive compensation
      • Equity ownership
      • Medical, Dental and Vision coverage options (we help cover the costs of your premiums)
      • 401(k) with traditional and ROTH investment options
      • Generous PTO, Sick Leave, and Parental Leave policies
      • Remote working opportunities
      • Transportation subsidies
      • Wellness benefits
      • Education reimbursement
        Do your best work, be your authentic self.

        At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

        Notice for California Applicants

Keywords: Compass, Seattle , Process Operations Specialist (Modus), Other , Seattle, Washington

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