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Front Desk Supervisor l Full Time

Company: CSM Corporation
Location: Seattle
Posted on: January 15, 2022

Job Description:

$500 Sign On Bonus After 90 Days!
Full Time Associates qualify for benefits (Medical, Dental, Vision, PTO, 401K)
Marriott travel discounts

Job Description:
Accountable for guest satisfaction by ensuring service standards are met and guests needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Anticipates and responds to guests in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction. Utilizes available resources and adheres to CSM training policies. Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. Previous experience Fosse/Marsha operating systems if applicable.Education:
High school diploma or equivalent required some college or college degree preferred.

Keywords: CSM Corporation, Seattle , Front Desk Supervisor l Full Time, Other , Seattle, Washington

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