Automotive Service Advisor, Experience Required

Company: Private
Location: Mount Vernon
Posted on: January 17, 2022

Job Description:

SERVICE ADVISORPrevious Automotive Service Experience is a Must!Generous, Commissioned Compensation PlanBilingual a Plus!Due to growth, a local Franchise Dealership is looking for an experienced Service Advisor with great customer service skills. Must be able to greet guests, schedule appointments and act as a liaison between customers and service technicians. Must be a team player who works well in a fast paced environment. Previous Automotive Service Experience is a Must!At our dealership it takes people from all departments working together to create and maintain a successful dealership.Schedule: Available Monday through Saturday 7:00 a.m. to 6:00 p.m.We offer:Generous Commissioned Compensation PlanMedical/Dental/Vision/Life the 1st of the month following 60 days of employment.Retirement plan after one year with employer matchSupplemental disabilityVacation and sick leaveResponsibilities:Greet service department customers promptly and courteously"-- - -attitude is everything!Listen to customers and clearly translate repair needs to techsOffer additional services using low pressure, high integrity methodsProvide accurate repair/maintenance estimatesAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressWilling to work overtime or to come to work early if neededInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of any issuesMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsQualifications:Previous Service Advisor experience preferred.Bilingual a plusHigh School Diploma or equivalentMust pass MRV and Criminal Background check.Have a current Driver's LicenseDealership is an Equal Opportunity Employer and values diversity. All employment is decided on the basis of qualifications, merit and business need. Must be at least 18 years of age and authorized to work in the United States.

Keywords: Private, Seattle , Automotive Service Advisor, Experience Required, Other , Mount Vernon, Washington