Virtual Event Specialist - Remote

Company: Issuer Direct Corporation
Location: Seattle
Posted on: January 16, 2022

Job Description:

Corporate: 1 Glenwood Ave Suite 1001, Raleigh, NC 27603

Department: Operations

Status: Full-time - 2nd shift (11:30AM - 8PM)

Will consider Remote applicants from: NY, MA, PA, NM, VA, FL, TX, GA, NC

About Us:

Issuer Direct (NYSE: ISDR) is a premier provider of communications and compliance technology solutions that are designed to help organizations tell their stories globally. Our principal platform, Platform id., empowers users by thoughtfully integrating the most relevant tools, technologies and products, thus eliminating the complexity associated with producing and distributing their business communications and financial information. Headquartered in Downtown Raleigh, NC, with multiple locations across the US and Canada. Today, Issuer Direct serves thousands of public and private companies in more than 19 countries.

As one of fastest growing companies in our space, we are excited to be recruiting for skilled professionals looking to be a part of our dynamic team!

As a Virtual Support Specialist, you will be responsible for working with a team of professionals that manage events that are broadcast via our webcast and teleconference platforms. Ideal candidate will have impeccable customer service skills, and knowledge of internet streaming and web technologies.

A Day in the Life:

• Offers outstanding customer service to our customers who rely on our services to manage and run their events.
• Learns and demonstrates detailed product knowledge when assisting clients both on the phone and via email.
• Schedules, sets up, and connects events via workflow systems by communicating and directing client requests.
• Drives platform adoption and offers best practice tips to help customers effectively meet their business goals.
• Offers personalized web-based training to customers.
• Onboards new customers through training, implementing their accounts and understanding their needs.
• Consults with customers and teammates on best solutions and configurations for online events and meetings.
• Handles logistics and planning for conference calls, webcasts and client meetings.
• Configure live streaming applications (audio and video).
• Assist the team with meeting planning and logistical support.
• Troubleshoots web application issues.
• Performs other related duties as assigned.
  
  About You:
  
  Knowledge, Skills & Abilities
  
  • Engage and partner with clients and internal partners as required
  • Prefer working in a collaborative, team-based environment
  • Excellent customer support skills
  • Excellent oral and written communication skills
  • Self-driven
  • Excellent time management and organizational skills
  • Ability to prioritize and leverage resources successfully
  • Ability to work flexible shift per department needs
  • Proficiency in PC/Internet technologies and Microsoft Office Suite
    
    Education And Experience
    
    • BA/BS degree or equivalent work experience
    • 2+ years' experience in virtually supporting customers through a platform required
    • Experience in audio editing and/or webcast and production is a plus
      
      Perks & Benefits:
      
      • 100% company paid medical coverage, with optional dental & vision benefits
      • 100% company paid Short-Term Disability, Long-Term Disability, and Life Insurance
      • 100% company paid Telemedicine
      • Employee Assistance Program & Health Advocate available for all employees
      • Flexible Spending Account (FSA) & Health Savings Account (HSA)
      • Company discounts on social & entertainment
      • Parking Stipend
      • 401(k) with match
      • Generous and flexible PTO policy & Holiday Pay
        
        Issuer Direct is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
        
        Learn more about us: https://issuerdirect.com
        
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Keywords: Issuer Direct Corporation, Seattle , Virtual Event Specialist - Remote, Other , Seattle, Washington