Sr. Systems Engineer
Company: The Pok-- -mon Company International
Location: Seattle
Posted on: May 14, 2022
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Job Description:
*Sr. Senior Systems Engineer* The Senior Systems Engineer
provides technical direction and expertise to systems design,
manage, and enhances The Pokemon Company Internationals' IT
portfolio of systems and services. This engineering-oriented
individual works within a dedicated IT team to deliver technology
solutions for approximately 1,000 staff across multiple locations.
They will support the day-to-day operation, maintenance, and
troubleshooting of corporate servers, software systems, and
applications. *What You Will Do* * Drive the IT design, review and
provide input towards delivering both simple and complex technical
solutions for long-term IT strategies and growth. * Plan and
coordinate the installation, configuration, and maintenance of
Cloud, On-Premise and Software as a Service (SAAS) application
systems. * Develop, encourage, and be a leader of engineering
principals within IT. * Provide team technical leadership to
support as an escalation point for all team members. Provide expert
guidance or direction to the IT team, * Seek out areas within IT to
deploy automation for repeatable manual tasks to reduce workloads.
* Maintain end-to-end understanding of existing technologies,
services, and their use within the business. * Manage system
deployments with other teams, internal stakeholders, external
partners, and vendors. * Provide post-mortem support to determine
root cause of service interruptions and make recommendations on
changes needed to prevent recurrence. * Diagnose and troubleshoot
issues with server application errors, performance issues, and
hardware malfunctions across the enterprise. * Ensure consistent,
timely, and effective response for all technical incidents/tickets
reported by customers. * Research new or enhance existing
technologies, conduct proof-of-concepts, make recommendations, and
develop business cases to justify new technology investments. *
Develop and enhance technical documentation to reflect changes to
IT systems. * Act as first responder in the on-call rotation. *What
You Will Bring * * 8-11 years of experience leading the development
and management of enterprise IT systems engineering and
administration. * 8-11 years of technical and engineering
leadership experience in design, deployment, and management of
Microsoft systems and services including: VMWare, Server Operating
Systems, System Center Configuration Manager (SCCM), Active
Directory, Azure Active Directory, Intune, Group Policy, File
Services, Microsoft 365, and PowerShell. * 5-7 years of experience
providing technical team leadership and mentorship to IT team
members. * 5-7 years of experience in deployment, configuration,
and management experience with AWS and Azure clouds including
compute, security layering, data management, and automation. * 5-7
years of experience providing functional Tier III systems support
in Windows and Mac Service Desk environments. * Demonstrated
experience with project management, using analytical skills to work
on multiple concurrent projects while managing required project
resources. * Experience in automation platforms and services.
Experience with migrating repeatable manual processes to automated
solutions * Experience in management and integration of SAAS and
Single Sign On (SSO) providers in cloud and on-premise services. *
History of Virtual server configuration, deployment, and
management. * A working history of using strong, professional
communication skills, both verbal and written, including the skill
to articulate, and translate technical language to non-technical
customers. * Proficient in data backup in virtual server, and cloud
environments. * Industry Certifications (MCSA, MCSE, VCP, Server+,
PMP) are a plus * Bachelor's Degree in Computer Science,
Information Systems or other related field or equivalent work
experience. *How You Will Be Successful* * *Communication:* You
have impeccable written and verbal communication with ability to
translate technical information in a non-technical format. You're
able to demonstrate active listening to make your customer feel
heard and understood. * *Bias for Action*: You have an eagerness to
take initiative and persist in accomplishing objectives despite
obstacles and setbacks. You work to resolve requests and incidents
with a high sense of urgency and ownership. * *Great people
skills*: You're empathetic and understanding to employees who need
your help. You aim to build effective relationships across the
organizations, as well as externally with 3rd You are mindful of
diverse perspectives and display patience and professionalism
working with employees having a range of computer competencies. *
*Passion and Pride in your work*: You love what you do and how you
can add value to your clients; You ensure consistency and quality
of your work and take a methodical approach to troubleshooting and
resolution. * *Logical and analytical:* You're able to distill and
synthesize complex ideas into concise, meaningful information to
clients. You're adept at prioritization and project management with
attentiveness to detail and consistent follow through. * *Growth
mindset*: You thrive in a dynamic and fluid environment because you
are a self-starter who is eager to learn, grow and build something
great together; building and enhancing programs appeals to you. You
have a desire to stay current on technology trends and Information
Technology concepts. * *Service Orientation:* You always keep
internal and external customer(s) in mind. You strive to
proactively address customer concerns and needs and to provide
consistent customer satisfaction. * *Integrity and Trust:* behaves
in an authentic, honest, fair, and ethical manner. Shows
consistency in words and actions. Is a credible business advocate
and partners possessing courage to address matters promptly. *What
to Expect * We offer a professional, fun and creative work
environment. While we maintain a good balance between work and
life, additional hours may be required at peak times or for
specific initiatives. Travel between office locations
internationally may be required on occasion. The Pok-- -mon Company
International, a subsidiary of The Pok-- -mon Company in Japan,
manages the property outside of Asia and is responsible for brand
management, licensing, marketing, the Pok-- -mon Trading Card Game,
the animated TV series, home entertainment, and the official Pok--
-mon website. Pok-- -mon was launched in Japan in 1996 and today is
one of the most popular children's entertainment properties in the
world. The above statements are intended to describe the general
nature and level of work being performed by people assigned to this
classification. They are not to be construed as an exhaustive list
of all responsibilities, duties, and skills required of people so
classified. All employees may be required to perform duties outside
of their normal responsibilities from time to time, as needed.
#LI-PS #LI-Hybrid
Keywords: The Pok-- -mon Company International, Seattle , Sr. Systems Engineer, Other , Seattle, Washington
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