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Senior User Experience Researcher - Digital & AI

Company: Philips
Location: Bothell
Posted on: May 14, 2022

Job Description:

Job TitleSenior User Experience Researcher - Digital & AIJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers' needs. It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.
The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That's why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.As a senior leader on the Philips Oral Healthcare (OHC) Product Research Center (PRC) team you have the opportunity to provide mentorship and guide the strategy, as well as conduct research on projects which span across digital, consumer electronic, and service experiences.You are responsible for

  • Independently plan, design, execute, analyze and report consumer studies using both qualitative and quantitative methodologies. This includes IRB-approved clinical studies investigating user experience (UX), as well as more traditional market research.
  • Collaborating with a multidisciplinary, Agile team developing next- generation digital experiences around the globe.
  • Developing the overall consumer test plans for the proposition and/or product development projects, including validation and claim substantiation.
  • Thoroughly understand the user experience and usability of relevant Philips and competitor products, in order to guide the project teams in decision making, based on user experience.
  • Develop all user requirements and identify the key drivers of ratings and reviews, and work with cross-functional project teams to ensure they are met in validation testing, ensuring high consumer satisfaction with our products
  • Reporting to stakeholders on progress at relevant intervals & milestones through written reports and verbal presentations
  • Challenge the status quo and contribute to continuous improvement initiatives, in order to improve, standardize and document our ways of working in a way that enables timely delivery on business objectives while ensuring compliance with medical device standards.You are part ofPhilips Oral Healthcare is part of the Innovation & Development (I&D) of Consumer Lifestyle. It focuses on the development of medical and non-medical lifestyle products. It is responsible for the development and realization of new product propositions. Philips Oral Healthcare is looking at a very challenging growth task to bring more new ideas, and increasingly digital innovations, services, connected products to the global market.A key department in this site is the PRC. The PRC represents the Voice of the Consumer in our Innovation & Development activities. It drives the translation of powerful insights into products and services that delight consumers better than the competition and live up to Philips' brand promise of "Innovation and You". The influence of PRC spans from Insight generation/concept development to market launch and forms the main link between the development team, design, and marketing teams. The PRC plays an active role in contacting consumers and understanding their needs, being consumer-centric is the key. To realize our goals, we need to create innovative concepts and technologies and keep the consumer at the heart of product development. The PRC contributes, as part of a multidisciplinary team, to the development of the desirable product experience, by performing a range of explorative, qualitative, and quantitative research in our facilities or through external research agencies. You translate the customer pains, needs, wishes, delighters, and detractors into clear user requirements.To succeed in this role, you'll need a consumer-first attitude and the following
    • Master's degree or equivalent in a consumer-oriented education, like Design for Interaction, Sociology, Psychology, Sensory Research or a relevant technical background
    • 8+ years experience in user experience- or product research. You must be able to demonstrate you can independently plan, execute, and report consumer studies.
    • Solid research execution skills and experience, including the moderation of in-person qualitative research.
    • Experience working directly with market research firms in guiding and monitoring outsourced research projects
    • Ability to balance extreme attention to detail with a can-do attitude and pragmatic problem solving for fast study execution
    • You thrive in a fast-changing dynamic and cross-functional work environment as part of an Agile process.
    • You are a team player who can build and maintain relationships with relevant stakeholders across different levels within the organization
    • You have excellent written and verbal communication skills
    • Experience with clinical research as well as training and experience in GCP (Good Clinical Practice) and GDP (Good Documentation Practice) is a strong plusIn return, we offer youThe opportunity to be responsible for identifying the most attractive market opportunities for Philips to pursue and provide key support in the evaluation of new product and business opportunities globally. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being-focused activities.Why should you join Philips?Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it's like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.How we work at PhilipsOur newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.Our hybrid working model is defined in 3 ways:We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis.We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips*. Employees may request a reasonable accommodation. *Montana employees are currently excluded from this requirement at this time.If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.#LI-PH1It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
      Equal Opportunity Employer/Disabled/Veteran

Keywords: Philips, Seattle , Senior User Experience Researcher - Digital & AI, Other , Bothell, Washington

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