Senior User Experience Researcher - Digital & AI
Company: Philips
Location: Bothell
Posted on: May 14, 2022
Job Description:
Job TitleSenior User Experience Researcher - Digital & AIJob
DescriptionPhilips is a global leader in health technology,
committed to improving billions of lives worldwide and striving to
make the world healthier and more sustainable through innovation.
Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are. We are 80,000,
wonderfully unique individuals, with two things in common: An
unwavering sense of purpose and a relentless determination to
deliver on our customers' needs. It's what inspires us to create
meaningful solutions - the kind that make a real difference - when
it matters most.
The world and our customers' needs are changing faster than ever
before and while we are proud of what we do already, we know we can
do more. That's why we need you, to help us tackle increasingly
complex challenges posed by ever-evolving health and well-being
needs.
In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips'
purpose has never been more relevant. So, whatever your role, if
you share our passion for helping others, you'll be working towards
creating a better and fairer future for all.As a senior leader on
the Philips Oral Healthcare (OHC) Product Research Center (PRC)
team you have the opportunity to provide mentorship and guide the
strategy, as well as conduct research on projects which span across
digital, consumer electronic, and service experiences.You are
responsible for
- Independently plan, design, execute, analyze and report
consumer studies using both qualitative and quantitative
methodologies. This includes IRB-approved clinical studies
investigating user experience (UX), as well as more traditional
market research.
- Collaborating with a multidisciplinary, Agile team developing
next- generation digital experiences around the globe.
- Developing the overall consumer test plans for the proposition
and/or product development projects, including validation and claim
substantiation.
- Thoroughly understand the user experience and usability of
relevant Philips and competitor products, in order to guide the
project teams in decision making, based on user experience.
- Develop all user requirements and identify the key drivers of
ratings and reviews, and work with cross-functional project teams
to ensure they are met in validation testing, ensuring high
consumer satisfaction with our products
- Reporting to stakeholders on progress at relevant intervals &
milestones through written reports and verbal presentations
- Challenge the status quo and contribute to continuous
improvement initiatives, in order to improve, standardize and
document our ways of working in a way that enables timely delivery
on business objectives while ensuring compliance with medical
device standards.You are part ofPhilips Oral Healthcare is part of
the Innovation & Development (I&D) of Consumer Lifestyle. It
focuses on the development of medical and non-medical lifestyle
products. It is responsible for the development and realization of
new product propositions. Philips Oral Healthcare is looking at a
very challenging growth task to bring more new ideas, and
increasingly digital innovations, services, connected products to
the global market.A key department in this site is the PRC. The PRC
represents the Voice of the Consumer in our Innovation &
Development activities. It drives the translation of powerful
insights into products and services that delight consumers better
than the competition and live up to Philips' brand promise of
"Innovation and You". The influence of PRC spans from Insight
generation/concept development to market launch and forms the main
link between the development team, design, and marketing teams. The
PRC plays an active role in contacting consumers and understanding
their needs, being consumer-centric is the key. To realize our
goals, we need to create innovative concepts and technologies and
keep the consumer at the heart of product development. The PRC
contributes, as part of a multidisciplinary team, to the
development of the desirable product experience, by performing a
range of explorative, qualitative, and quantitative research in our
facilities or through external research agencies. You translate the
customer pains, needs, wishes, delighters, and detractors into
clear user requirements.To succeed in this role, you'll need a
consumer-first attitude and the following
- Master's degree or equivalent in a consumer-oriented education,
like Design for Interaction, Sociology, Psychology, Sensory
Research or a relevant technical background
- 8+ years experience in user experience- or product research.
You must be able to demonstrate you can independently plan,
execute, and report consumer studies.
- Solid research execution skills and experience, including the
moderation of in-person qualitative research.
- Experience working directly with market research firms in
guiding and monitoring outsourced research projects
- Ability to balance extreme attention to detail with a can-do
attitude and pragmatic problem solving for fast study
execution
- You thrive in a fast-changing dynamic and cross-functional work
environment as part of an Agile process.
- You are a team player who can build and maintain relationships
with relevant stakeholders across different levels within the
organization
- You have excellent written and verbal communication skills
- Experience with clinical research as well as training and
experience in GCP (Good Clinical Practice) and GDP (Good
Documentation Practice) is a strong plusIn return, we offer youThe
opportunity to be responsible for identifying the most attractive
market opportunities for Philips to pursue and provide key support
in the evaluation of new product and business opportunities
globally. We also believe that we are at our best as a company when
you are at yours as a person. Thus, we offer competitive health
benefits, a flexible work schedule and access to local
well-being-focused activities.Why should you join Philips?Working
at Philips is more than a job. It's a calling to create a healthier
society through meaningful work, focused on innovative,
customer-first health technology solutions. Help us improve the
health and well-being of billions of people, every year. Ultimately
creating a career that no one could have planned for. Even
you.Visit our careers website to explore what it's like working at
Philips, read stories from our employee blog, find information
about our recruitment process and answers to some frequently asked
questions.How we work at PhilipsOur newly adopted hybrid work
concept fuses flexibility with collaboration to deliver great
outcomes for our people and our customers. We are embracing an
approach wherein we spend more time together than apart - which for
full-time employees translates to an average of at least 3 days
working from the office and up to 2 days from home - for our hybrid
roles.Hybrid work flexibility means people can meet the changing
demands of work and home in the most balanced, productive, and
healthy way.Our hybrid working model is defined in 3 ways:We
believe in the importance of impactful collaboration: There's a
certain energy when everyone's in the same room that can heighten
idea generation and creative friction needed for problem-solving.We
embrace flexibility: Choosing where, when, and how to work can vary
according to task and team schedules. Flexibility isn't office or
online, it means choosing the space that works best for you, your
teams, and our customers on a case-by-case basis.We want to be at
our best: The way we work, and our workspaces are designed to
support our well-being, offer career advancement opportunities, and
enable us to be at our best.Effective Tuesday, January 4, 2022, all
U.S.-based employees are required to be fully vaccinated against
COVID as a condition of employment at Philips*. Employees may
request a reasonable accommodation. *Montana employees are
currently excluded from this requirement at this time.If you are a
Colorado resident and this role is a field-based or remote role,
you may be eligible to receive additional information about the
compensation and benefits for this role, which we will provide upon
request. You may contact 888-367-7223, option 5, for
assistance.#LI-PH1It is the policy of Philips to provide equal
employment and advancement opportunities to all colleagues and
applicants for employment without regard to race, color, ethnicity,
religion, gender, pregnancy/childbirth, age, national origin,
sexual orientation, gender identity or expression, disability or
perceived disability, genetic information, citizenship, veteran or
military status or a person's relationship or association with a
protected veteran, including spouses and other family members,
marital or domestic partner status, or any other category protected
by federal, state and/or local laws.As an equal opportunity
employer, Philips is committed to a diverse workforce. In order to
ensure reasonable accommodation for individuals protected by
Section 503 of the Rehabilitation Act of 1973, the Vietnam
Veterans' Readjustment Act of 1974, and Title I of the Americans
with Disabilities Act of 1990, applicants that require
accommodation in the job application process may contact
888-367-7223, option 5, for assistance.
Equal Opportunity Employer/Disabled/Veteran
Keywords: Philips, Seattle , Senior User Experience Researcher - Digital & AI, Other , Bothell, Washington
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