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Senior UX Researcher

Company: Allscripts Healthcare Solutions
Location: Seattle
Posted on: May 14, 2022

Job Description:

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.Location: Remote; PST Hours The UX Research team at Practice Fusion plays a critical role in delivering a clear customer perspective and generating impactful insights to help build great products for our healthcare practices. We work closely with the product, design, engineering, marketing, and customer success teams to carry the voice of our users through everything we do. If you are excited about solving complex, meaningful problems, join us!About youYou are naturally curious about human beings and their behavior, and you are passionate about solving big problems through human-centered design. In this role, you'll help teams understand our customers from different vantage points and unpack mental models and motivations with the goal of improving our products. You will be empowered to work autonomously and creatively every step of the way. You have experience conducting a broad range of qualitative, quantitative, and mixed-methods research, and you can adapt methodology to answer the right business questions. You have a passion for measuring the impact of user experience and using data to help drive strategy. You enjoy teaching and learning equally, and you embrace experimentation as a part of progress. You collaborate well with all kinds of people, and you're adaptable, eager to learn, and looking for a team to grow with. ResponsibilitiesCollaborate with design, program management, customer-facing teams, and other stakeholders to help identify and prioritize the most critical research questions guided by customer needs and business objectivesEstablish clear metrics for measuring success and track those metrics over time, engaging stakeholders in that process. Manage research participant recruiting, scheduling, compensation, and other logistics for studiesPlan and execute research using a variety of methods such as surveys, field research, interviews, concept testing, diary studies, usability testing, etc. We value your ability to be creative when thinking about the research problem you're trying to solve.Partner with product designers and product managers to validate and test design prototypesAnalyze data and create actionable insights and recommendations for the team and company to deliver continual customer experience improvements Review and integrate analytics data from a variety of sources to amplify research insights and provide a holistic picture of customer insights. Share research findings to all levels of the organization through a variety of creative formats (insight decks, videos, etc.) to help our organization maintain a deep understanding and empathy for our customers.Participate in product decisions from definition to launch to feature evaluation, working at both a strategic and tactical level.Qualifications5+ years of hands-on experience designing and conducting user research. This includes planning, recruitment, data collection, synthesis, reporting and socializing research. Bachelor's degree in behavioral or social sciences, such as psychology, anthropology, human factors or a related subject area.Communication skills that influence and inspire change. You know how to synthesize the data into a coherent and truthful story, and how to create effective ways of sharing your insights so they resonate and are impactful across diverse audiences.Experience with qualitative (and some quantitative) research techniques, along with the knowledge of when, why, and how to apply them. Ability to demonstrate how your research had an impact on customer experience and influenced product and design team decision-making.Excellent project management skills and experience tracking project performanceComfort in complex or regulated industriesMeticulous and exceptionally detail-orientedExperience creating personas, user journey mapping, and JTBD frameworksFamiliarity with agile software environmentExperience with and interest in mentoring other UX researchersNice to havesA graduate or postgraduate degree in behavioral or social sciences, such as psychology, anthropology, human factors or a related subject area.Experience in healthcare, Health IT, or electronic health record spaceExperience managing projects with legal and compliance involvementExperience with product analytic apps like Mixpanel and Full StoryComfortable performing statistical analysis and quantitative research (e.g., SPSS, SQL, etc.)#LI-ALLMust have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for employment with Allscripts.Visa Sponsorship is not offered for this position.At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire. Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.From a "VEVRAA Federal Contractor" We request Priority Referral of Protected VeteransThis is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.Thank you for reviewing this Allscripts opportunity! Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Keywords: Allscripts Healthcare Solutions, Seattle , Senior UX Researcher, Other , Seattle, Washington

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