Remote Customer Account Representative
Posted on: May 15, 2022
Direct Hire Opportunity!
Please read ENTIRE job before applying *must have epirience in the
wholesale furnishing industry*
Pay: $55-58k annual
Schedule: M-F 8-5 (PST)
This is a full-time position that works directly with customers and
representatives on sales quotations, status calls, delivering and
service. Assists on various sales/customer service projects as
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answering calls, assist customers, representative showroom
salespeople and outside salespeople (currently 18 showrooms, 120
salespeople) on products.
Build customer and representative relations. Build sustainable
relationships and trust with customers and representatives through
open and interactive communication.
Provide price quotations (verbal, written or typewritten) for
retrofits and replacement orders. Follow up is essential.
Provide customer support on motorized projects (this may include
working with the installer or electrician as well as the
Gathers the necessary information concerning
customer/representative needs by phone or in person, examines
records such as orders, quality control sheets, invoices, computer
printouts, bills of lading, and related documents and
Converses or corresponds with customers/representatives and other
company personnel such as billing, credit, sales, service, or
shipping staff to obtain facts regarding customer inquiries and
Examines pertinent documentation to determine accuracy of customer
complaint and identify an appropriate course of action.
Responsible for taking a proactive approach to servicing
Ensure excellent customer service is provided. Ensure excellent
service standards respond efficiently to customer inquiries and
maintain high customer satisfaction.
Documentation is essential.
Minimum of one-year experience (preferably in the wholesale home
furnishings industry) with excellent verbal and writing skills.
Must be organized, self-motivated, and detail-oriented, with good
sales and customer service skills.
Must have word-processing computer experience. 55 wpm typing speed
Ability to multi-task, prioritize and manage time
Keywords: Kelly, Seattle , Remote Customer Account Representative, Other , Seattle, Washington
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