UX Researcher

Company: Virtuoso, Ltd.
Location: Seattle
Posted on: May 15, 2022

Job Description:

Virtuoso - is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with 20,000 travel advisors in 50 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,200 of the world's best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $25-$30 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit www.virtuoso.com.UX Researcher plays key role in helping optimize the usability and quality of Virtuoso's luxury travel products for travelers and business users. The UX Researcher will conduct design research to help reveal what our users need from our products.Primary Duties & Responsibilities include the following. Other duties may be assigned.

• Conduct primary and secondary user research.
• Conduct and evaluate quantitative and qualitative research.
• Provide actionable recommendations (based on research findings) to the design and product teams.
• Support market and ethnographic research.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Create flow diagrams and other visual stories to communicate validated strategic product goals.
• Plan and implement UX Research strategies and methodologies.
• Communicate research findings to diverse audiences through written and oral presentations.
• Demonstrate and coach the value of UX Research across the organization.
• Perform usability studies with business and consumer audiences.Requirements
  • Bachelor's degree, or experience equivalent in Behavioral Studies, UX Design/Research or similar field.Skills, Abilities, Experience
    • 4+ years of UX research experience
    • Ability to quickly and effectively communicate research results
    • Ability to perform all research-related tasks including research, planning, evaluating, and iteration
    • Ability to formulate specific, answerable, and practical questions
    • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
    • Strong analytical skills
    • Strong interpersonal/leadership/collaboration skills
    • Experience with remote testing tools
    • A strong desire for creative problem-solving while striving for the win/win
    • Self-starter and independent with strong time-management skills
    • Familiarity with Figma
    • Proficient in Microsoft Office Suite
    • Ability to navigate analytics tools / dashboards
    • Proficient in creating flow diagrams
    • Proficient in presentation tools such as PowerPoint

Keywords: Virtuoso, Ltd., Seattle , UX Researcher, Other , Seattle, Washington