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Customer Support Specialist- Remote

Company: Zywave
Location: Seattle
Posted on: May 15, 2022

Job Description:

Brief Description Zywave provides unique, industry-leading solutions for insurance brokers, and is hiring a Support Specialist to help maintain our level of excellence. A Zywave Support Specialist will provide problem resolution for partners in a fast-paced and evolving environment, clearly communicating technical solutions, while working both independently and within a team. Zywave---s Support Specialists are a large part of our high level of customer satisfaction and loyalty. We are building a high-performance, employee-first culture built on trust and care for one another. As a Support Specialist you are empowered to leverage your skills and experience to guide our customers toward resolution. At Zywave, our focus is on providing an exceptional customer experience. You will engineer and craft the solutions necessary to resolve customer issues and technical problems. We provide you with the process and the tools to help make you successful. Our Support Team is the face of Zywave. We represent our brand every day, on every call, in every chat, and with every email. At Zywave, our people are at the center of all we do. We value you, and expect that you bring your genuine self to work every day. Why Should You Join Zywave? You value Making a Difference. Our partners rely on Zywave and our ecosystem to be successful. When we miss meeting their expectations, it---s our role to repair that relationship. You put the customer first. The customer experience should be transformational, not transactional. Our customers are not numbers. Each one is unique and deserves to be treated as such. A laser-sharp Customer Focus is a requirement. You can Learn on the Fly. Our business moves fast and change is one of the few constants. You are compassionate. You can put yourself in another person---s shoes and see the world through their eyes. Compassion and empathy are two important ingredients in a transformational customer experience. You enjoy Problem Solving. You can blend Interpersonal Savvy, excellent Listening, and advanced Functional/Technical Skills to troubleshoot customer issues and make the complex seem straightforward and simple. Your personal and professional development is a priority. Our leadership team makes your happiness and well-being a focus. At Zywave, we value a healthy Work/Life Balance. You enjoy being a member of a team. We hire intelligent people to tell us what to do, not the other way around. Your voice matters and your feedback makes an impact. Collaboration and strong Peer Relationships are vital to building an effective team. You want to expand your technical skills and systems prowess. You will use products from Microsoft, Salesforce, and Confluence to manage your day-to-day and level up your Business Acumen. Who is Zywave? Zywave is a cutting-edge, software as a service (SaaS) company leading the insurance tech industry. We fuel business growth for our partners with the most expansive portfolio of cloud-based sales management, client delivery, content, and analytics solutions. By offering an all-on-one platform full of robust data and the most comprehensive content library available, we empower our partners to make smarter business decisions throughout the entire customer lifecycle in service of greater health, wellness, and safety. We---re proud to partner with more than 15,000 customers in more than 10 countries across the globe, including agents, brokers, carriers and HCM service providers, to enhance client services, drive business growth, and digitally transform the insurance industry. We are growing fast and want you to be a part of that growth We are consistently voted a Top Workplace in Southeastern WI and have earned an award for Milwaukee---s Coolest Office. Join our Zywave family

Keywords: Zywave, Seattle , Customer Support Specialist- Remote, Other , Seattle, Washington

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