Customer Support Specialist- Remote
Company: Zywave
Location: Seattle
Posted on: May 15, 2022
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Job Description:
Brief Description Zywave provides unique, industry-leading
solutions for insurance brokers, and is hiring a Support Specialist
to help maintain our level of excellence. A Zywave Support
Specialist will provide problem resolution for partners in a
fast-paced and evolving environment, clearly communicating
technical solutions, while working both independently and within a
team. Zywave---s Support Specialists are a large part of our high
level of customer satisfaction and loyalty. We are building a
high-performance, employee-first culture built on trust and care
for one another. As a Support Specialist you are empowered to
leverage your skills and experience to guide our customers toward
resolution. At Zywave, our focus is on providing an exceptional
customer experience. You will engineer and craft the solutions
necessary to resolve customer issues and technical problems. We
provide you with the process and the tools to help make you
successful. Our Support Team is the face of Zywave. We represent
our brand every day, on every call, in every chat, and with every
email. At Zywave, our people are at the center of all we do. We
value you, and expect that you bring your genuine self to work
every day. Why Should You Join Zywave? You value Making a
Difference. Our partners rely on Zywave and our ecosystem to be
successful. When we miss meeting their expectations, it---s our
role to repair that relationship. You put the customer first. The
customer experience should be transformational, not transactional.
Our customers are not numbers. Each one is unique and deserves to
be treated as such. A laser-sharp Customer Focus is a requirement.
You can Learn on the Fly. Our business moves fast and change is one
of the few constants. You are compassionate. You can put yourself
in another person---s shoes and see the world through their eyes.
Compassion and empathy are two important ingredients in a
transformational customer experience. You enjoy Problem Solving.
You can blend Interpersonal Savvy, excellent Listening, and
advanced Functional/Technical Skills to troubleshoot customer
issues and make the complex seem straightforward and simple. Your
personal and professional development is a priority. Our leadership
team makes your happiness and well-being a focus. At Zywave, we
value a healthy Work/Life Balance. You enjoy being a member of a
team. We hire intelligent people to tell us what to do, not the
other way around. Your voice matters and your feedback makes an
impact. Collaboration and strong Peer Relationships are vital to
building an effective team. You want to expand your technical
skills and systems prowess. You will use products from Microsoft,
Salesforce, and Confluence to manage your day-to-day and level up
your Business Acumen. Who is Zywave? Zywave is a cutting-edge,
software as a service (SaaS) company leading the insurance tech
industry. We fuel business growth for our partners with the most
expansive portfolio of cloud-based sales management, client
delivery, content, and analytics solutions. By offering an
all-on-one platform full of robust data and the most comprehensive
content library available, we empower our partners to make smarter
business decisions throughout the entire customer lifecycle in
service of greater health, wellness, and safety. We---re proud to
partner with more than 15,000 customers in more than 10 countries
across the globe, including agents, brokers, carriers and HCM
service providers, to enhance client services, drive business
growth, and digitally transform the insurance industry. We are
growing fast and want you to be a part of that growth We are
consistently voted a Top Workplace in Southeastern WI and have
earned an award for Milwaukee---s Coolest Office. Join our Zywave
family
Keywords: Zywave, Seattle , Customer Support Specialist- Remote, Other , Seattle, Washington
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