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Community Ambassador (Street Team)

Company: Community Passageways
Location: Seattle
Posted on: May 16, 2022

Job Description:

Job DescriptionSummary of PositionWorking in partnership with the Resource Navigator team as part of a comprehensive Care Team, Street Team members build rapport and trust with participants. They establish a consistent schedule of outreach and help to provide participants with support needed to move into more positive opportunities. Additionally, they support the Community Support Team on longer-range truce negotiation, conflict mediation, and incident and hotspots specific outreach.Essential ResponsibilitiesThe Street Team Member will have responsibilities in several or all of the following areas:Participant Support

  • Alongside Resource Navigators, build ongoing relationships and trust with participants largely between the ages of 12 to 30 who meet three risk factors and/or those referred through SCSI and RPKC network. Risk factors include:
    • Regularly singled out by law enforcement, even if no arrest
    • Has been shot and/or seriously injured from violence
    • Has had a close peer, friend, or family member shot and/or killed in the last 3 years
    • On probation, parole, electronic home monitoring, or have an active case
    • Lives or hangs out in hotspots
    • History and/or immediate risk for engagement in gun-involved activity
    • Leverage relationships with participants to help shift their mindsets and support their growth, and connect them to pro-social activities, a positive peer group, and formal and informal community support
    • Work alongside Resource Navigators to provide connection to services and resources as participants become ready to receive them
    • Facilitate connection to resources by attending and coordinating transportation for participants to and from meetings, appointments, and events as needed
    • Employ a compassionate and trauma-informed approach with participants who may have substance use disorders, untreated mental health issues, and significant trauma
    • Advocate for the participants in court as needed
    • Keep detailed participant case notes and documentationOngoing Participant CommunicationAlongside assigned Resource Navigator:
      • Connect with participants and establish a supportive relationship:
        • Confirm receipt of referral within 1 business day
        • Reach out within 3 business days of referral to potential participant
        • With the assigned Resource Navigator, schedule an in-person meeting within 3-4 business days
        • Within 5 business days of initial contact with participant, establish a strength and needs assessment and safety plan (process led by Resource Navigator)
        • Alongside the participant, develop a comprehensive and individualized service plan based on participant needs and strengths (process led by Resource Navigator)
        • Maintain consistent contact — including phone calls, texts, and in person meetings—with each participant in accordance with their phase:
          • Phase One (1-6 months):
            • Virtual: Daily
            • In-Person: 3x per week
            • Phase Two (7-12 months):
              • Virtual: 3x per week
              • In-Person: 1x per week
              • Phase Three (12-18 months):
                • Virtual: 2x per week
                • In-Person: Minimum 2x per monthCommunity Engagement and Outreach
                  • Leverage credibility in the community to disrupt the cycle of violence
                    • In coordination with the Street Team Manager, participate in planning and staffing recurring and one-time outreach and community engagement including:
                      • Regularly scheduled events coordinated with community-based partners, businesses, schools, property managers, and other stakeholders such as:
                        • Pop-up events in areas of recurring incidents
                        • Positive presence building (community bbq's, resource provision, pro-social engagement activities)
                        • Positive place space supports (e.g. Safe Passages)
                        • Community healing projects
                        • In coordination with Street Team Manager and Community Support Team Manager, facilitate mediation to prevent violence and retaliation between individuals and groups
                        • Establish relationships by engaging with businesses, young people, residents, and other community members to gain trust and rapport
                        • Identify and connect with kn own neighborhood influencers to understand issues or history that may be increasing chances of violence in area
                        • Identify environmental changes that may be contributing to increased violence- dark areas, boarded up, construction etc. and work with Street Team Lead to identify potential solutions
                        • Participate in neighborhood clean-ups, graffiti removal, and property damage repair as needed
                        • Identify young people at-risk of gun violence and proactively connect them to community-based support
                          • Alongside the Community Support Team, support vigils and funerals to:
                            • Leverage relationships in community/crowd to help mitigate tensions/escalations
                            • Provide verbal de-escalation and mediation
                            • Offer support and raise visibility for community-based public safetyRequirementsPreferred competencies:
                              • Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color
                              • Value the intrinsic worth of young people and their unlimited potential
                              • Maintain a restorative justice orientation in relationship to staff, partners and participants
                              • Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player
                              • Take ownership of projects, be self-motivated, and practice independent problem solving
                              • Be flexible about changing priorities and manage competing deadlines
                              • Observe the highest level of discretion in protecting confidential information and preserving database security
                              • Practice excellent oral and written communication, especially proactive communication
                              • Exercise a willingness and ability to execute routine administrative procedures and tasks
                              • Be proficient with mainstream office software such as G Suite, email and calendar scheduling tools

Keywords: Community Passageways, Seattle , Community Ambassador (Street Team), Other , Seattle, Washington

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