Community Ambassador (Street Team)

Company: Community Passageways
Location: Seattle
Posted on: May 16, 2022

Job Description:

Job DescriptionSummary of PositionWorking in partnership with the Resource Navigator team as part of a comprehensive Care Team, Street Team members build rapport and trust with participants. They establish a consistent schedule of outreach and help to provide participants with support needed to move into more positive opportunities. Additionally, they support the Community Support Team on longer-range truce negotiation, conflict mediation, and incident and hotspots specific outreach.Essential ResponsibilitiesThe Street Team Member will have responsibilities in several or all of the following areas:Participant Support

• Alongside Resource Navigators, build ongoing relationships and trust with participants largely between the ages of 12 to 30 who meet three risk factors and/or those referred through SCSI and RPKC network. Risk factors include:
  • Regularly singled out by law enforcement, even if no arrest
  • Has been shot and/or seriously injured from violence
  • Has had a close peer, friend, or family member shot and/or killed in the last 3 years
  • On probation, parole, electronic home monitoring, or have an active case
  • Lives or hangs out in hotspots
  • History and/or immediate risk for engagement in gun-involved activity
  • Leverage relationships with participants to help shift their mindsets and support their growth, and connect them to pro-social activities, a positive peer group, and formal and informal community support
  • Work alongside Resource Navigators to provide connection to services and resources as participants become ready to receive them
  • Facilitate connection to resources by attending and coordinating transportation for participants to and from meetings, appointments, and events as needed
  • Employ a compassionate and trauma-informed approach with participants who may have substance use disorders, untreated mental health issues, and significant trauma
  • Advocate for the participants in court as needed
  • Keep detailed participant case notes and documentationOngoing Participant CommunicationAlongside assigned Resource Navigator:
    • Connect with participants and establish a supportive relationship:
      • Confirm receipt of referral within 1 business day
      • Reach out within 3 business days of referral to potential participant
      • With the assigned Resource Navigator, schedule an in-person meeting within 3-4 business days
      • Within 5 business days of initial contact with participant, establish a strength and needs assessment and safety plan (process led by Resource Navigator)
      • Alongside the participant, develop a comprehensive and individualized service plan based on participant needs and strengths (process led by Resource Navigator)
      • Maintain consistent contact — including phone calls, texts, and in person meetings—with each participant in accordance with their phase:
        • Phase One (1-6 months):
          • Virtual: Daily
          • In-Person: 3x per week
          • Phase Two (7-12 months):
            • Virtual: 3x per week
            • In-Person: 1x per week
            • Phase Three (12-18 months):
              • Virtual: 2x per week
              • In-Person: Minimum 2x per monthCommunity Engagement and Outreach
                • Leverage credibility in the community to disrupt the cycle of violence
                  • In coordination with the Street Team Manager, participate in planning and staffing recurring and one-time outreach and community engagement including:
                    • Regularly scheduled events coordinated with community-based partners, businesses, schools, property managers, and other stakeholders such as:
                      • Pop-up events in areas of recurring incidents
                      • Positive presence building (community bbq's, resource provision, pro-social engagement activities)
                      • Positive place space supports (e.g. Safe Passages)
                      • Community healing projects
                      • In coordination with Street Team Manager and Community Support Team Manager, facilitate mediation to prevent violence and retaliation between individuals and groups
                      • Establish relationships by engaging with businesses, young people, residents, and other community members to gain trust and rapport
                      • Identify and connect with kn own neighborhood influencers to understand issues or history that may be increasing chances of violence in area
                      • Identify environmental changes that may be contributing to increased violence- dark areas, boarded up, construction etc. and work with Street Team Lead to identify potential solutions
                      • Participate in neighborhood clean-ups, graffiti removal, and property damage repair as needed
                      • Identify young people at-risk of gun violence and proactively connect them to community-based support
                        • Alongside the Community Support Team, support vigils and funerals to:
                          • Leverage relationships in community/crowd to help mitigate tensions/escalations
                          • Provide verbal de-escalation and mediation
                          • Offer support and raise visibility for community-based public safetyRequirementsPreferred competencies:
                            • Commit to understand deeply and seek to dismantle the systems of oppression impacting communities of color
                            • Value the intrinsic worth of young people and their unlimited potential
                            • Maintain a restorative justice orientation in relationship to staff, partners and participants
                            • Be a self-aware (know your strengths and weaknesses), engaged and adaptable team player
                            • Take ownership of projects, be self-motivated, and practice independent problem solving
                            • Be flexible about changing priorities and manage competing deadlines
                            • Observe the highest level of discretion in protecting confidential information and preserving database security
                            • Practice excellent oral and written communication, especially proactive communication
                            • Exercise a willingness and ability to execute routine administrative procedures and tasks
                            • Be proficient with mainstream office software such as G Suite, email and calendar scheduling tools

Keywords: Community Passageways, Seattle , Community Ambassador (Street Team), Other , Seattle, Washington