Customer Support Specialist (Remote)
Company: Legend Trading
Posted on: May 16, 2022
Job Description - Customer Support Specialist (Remote)
Legend Trading is looking for a Customer Support Specialist to join
a leading cryptocurrency trading firm based in the San Francisco
Bay Area and Hong Kong. This role will provide an ideal
stepping-stone for someone who is interested in the promising
The primary responsibility of this role is to provide support for
our global customers by investigating, troubleshooting, and
resolving customer issues via multiple channels (email, live chat,
and phone). Create above-and-beyond customer service experiences
that surprise and delight while helping drive the company's
This is a fully remote role requiring English fluency. You can join
as a full-time employee or an independent contractor, depends on
your location and preference.
- 9:00 AM - 5:00 PM PST
- 6:00 AM - 2:00 PM PST
- 8:00 AM - 4:00 AM PSTJob responsibilities:
- Utilize Zendesk Support, live chat, and phone, to respond to
20+ client inquiries daily, regarding cryptocurrency transactions,
payment transfers and various other crypto related products.
- Liaise with our finance and trading teams to ensure that client
deposits/transactions are processed quickly.
- Support our high value customers and institutions by being a
- Communicate and coordinate with colleagues as necessary.
- Projects as assigned.
- Hands-on Crypto trading experience, preferably on multiple
- Minimum of 2 years of relevant experience in financial services
and/or customer support
- Strong written English communication skills
- Experience with Zendesk, or different channels of support,
including voice, e-mail and/or chat
- Highly organized, excellent critical thinking, problem solving,
and organizational skills.
- Security and privacy focused
Nice to have
- Marketing background
- Fluency in Mandarin/Chinese is a big plus, but not
Keywords: Legend Trading, Seattle , Customer Support Specialist (Remote), Other , Seattle, Washington
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