Appliance Specialist
Company: Best Buy
Location: Seattle
Posted on: May 16, 2022
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Job Description:
The Best Buy Certified Appliance Advisor creates a world-class
shopping experience for our customers while inspiring them to see
what's possible with technology. They build quality relationships
with customers to provide them with relevant and memorable product
demonstrations.
This role provides full service and solutions support to customers
in the areas of Vendor Experience and premium appliances. Our
Certified Advisors are responsible for delivering profitability by
achieving revenue, margin, solution and operational targets. They
are highly skilled within a given area and work closely with other
employees to demonstrate, promote, and sell products and
services.
At Best Buy, we are obsessed with building long term relationships
with our customers. Every team member should feel empowered to
deliver a world-class and unique experience based on what each
customer needs.
Key Responsibilities
Helps drive a positive customer experience by building
relationships, exhibiting empathy, and providing solutions to their
needs.
Processes sales transactions including online and in-person orders
while handing off customers to General Advisors for returns and
exchanges.
Achieves team and individual goals while enabling an excellent
customer shopping experience.
Applies a high level of product knowledge and expertise through
ongoing learning and certifications to enable an excellent customer
shopping experience.
Uses available tools to stay current on promotional initiatives and
helps execute profitable growth through critical business drive
times.
Engages with customers for consultations whether it be in-store,
over the phone, or chat options online.
Generates future opportunities by discovering the deeper needs of
our customers to build lasting relationships.
Embraces our learning culture to continuously improve existing
skills while acquiring new ones in support of our customer
obsession and advancing their contribution.
Maintains assigned department's merchandising and readiness to
serve customers.
Provides feedback on products and customer engagement with vendor
partners, representatives, and market teams.
Acts as trusted subject matter expert, brand advocate, and product
champion for specified vendor product assortment.
Coaches and trains coworkers on new vendor technology and
services.
Utilizes vendor-provided devices and accommodations to improve
product knowledge and understanding.
Basic Qualifications
Ability to work successfully as part of a team
Preferred Qualifications
Prior experience serving as a specialist in premium, luxury, or
complex technology solutions
1 year of experience working with consumer electronics
Keywords: Best Buy, Seattle , Appliance Specialist, Other , Seattle, Washington
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