Customer Service Representative

Company: Grange Insurance Association
Location: Seattle
Posted on: June 24, 2022

Job Description:

At GIA, every employee is an integral part of the company and everyone's contribution to the company is critical. We have a great opportunity for someone to join our team as a Customer Service Representative (CSR). This critical role receives, investigates, and responds to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. They will identify, analyze, and owns customer policy needs to ensure high customer satisfaction, growth, and retention of business.This opportunity will be based out of Seattle or Spokane and will offer flexible work arrangements. Think you have what it takes to be a collaborative, forward-thinking Grange team member? Below is a snapshot of what you'd be responsible for:

• Provide frontline agency and customer support by promptly answering incoming calls and emails regarding policies, new and existing claims, coverage issues, complaints, and general inquiries.
• Resolve questions and issues that do not require an agent's license and refer customers to appropriate parties as needed.
• Research billing accounts for discrepancies and assist customers with payments and miscellaneous billing transactions such as changes to EFT, payment plans and due dates.
• Identifies and communicates transactions and impact to policy premium.
• Accurately setup new claims in accordance with the Claims department criteria.
• Process billing breakdowns for agents and policyholders.
• Effectively utilizes available reference materials and systems to provide confident, accurate, and efficient information.
• Prioritize and process all incoming tasks and miscellaneous transactions.
• Effectively collaborate with internal departments to resolve customer related issues.
• Complete work exhibiting the behaviors of our core values: forward thinking, integrity, dependability, empathy, and relationships.
• Completes licensing and continuing education requirements.
• Assist with projects and special assignments as needed and other duties as assigned. Experience we're looking for:
  • High school diploma or equivalent, and a minimum of one year of customer service experience, preferably in high volume call setting.
  • Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.
  • Strong customer service orientation to support internal and external customers.
  • Strong self-motivation to work independently while working well with and coordinating with team members.
  • Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience.
  • Excellent verbal and written skills for effective communication.
  • Proficient PC skills including Microsoft Office suite, with the ability to learn new software.
  • Ability to enter data quickly with a high level of accuracy and strong attention to detail.
  • Ability to deal with confidential information and issues using discretion and judgement.
  • Working towards obtaining P&C agents license, insurance designation, or other higher learning within the field of insurance (preferred). PI182645472

Keywords: Grange Insurance Association, Seattle , Customer Service Representative, Other , Seattle, Washington