Company: University of Washington
Posted on: June 24, 2022
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Detail: open to hybrid work schedule (combination in-office +
remote) Posting Date: 03/01/2022 - Closing Info: Open Until Filled
- Salary: Salary and benefits are competitive. Salary is
commensurate with qualifications and experience. Shift: First Shift
- As a UW employee, you have a unique opportunity to change lives
on our campuses, in our state and around the world. UW employees
offer their boundless energy, creative problem solving skills and
dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional
growth opportunities and unique resources in an environment noted
for diversity, intellectual excitement, artistic pursuits and
The Office of the Ombud has an outstanding opportunity for an
Under the supervision of the University Ombud, the Ombuds
Coordinator is an integral member of the Ombuds team, often serves
as the first contact for the University of Washington community to
the Office of the Ombuds, and provides administrative and
professional support in the areas of case management, business
operations, communications and correspondence, records management,
and special projects.
The Ombuds Coordinator provides calm, non-judgmental customer
service to the University community, and administrative and
professional support to the Office of the Ombud, in the areas of
case management, business operations; communications and
correspondence; records management; and special projects. The
Ombuds Coordinator reports to the University Ombud.
The Office of the Ombud serves the entire University of Washington
community by providing high-quality, client-focused services for
preventing, managing, and resolving conflict at all levels of the
university in a collaborative and confidential environment. The
Ombuds team provides a supportive, learning environment to all its
team members and provides a high level of standard of service to
the UW community. The Ombuds Coordinator is considered an integral
member of the team, provides a high level standard of service to
the community and works to continuously improve the office's client
service and internal operations.
Duties and Responsibilities:
--- Serves as ?rst point of contact for all who visit the Office of
the Ombud. Maintains a high level of professionalism and customer
service in managing inquiries to the office and coordinating
responses as needed. Manages phone system and on-line scheduling
platform in a manner that allows for the appropriate screening,
triaging, and escalation of requests.
--- Independently manages front o?ce business operations:
maintaining and ordering supplies and equipment; submitting and
tracking IT, surplus, and facilities work requests; and similar
--- Manages and maintains a records management system in adherence
with university guidelines. Works directly with UW Records
Management Services to track/manage disposition schedule for
historical file and records of the Office of the Ombud and the
--- Tracks and reconciles office expenditures, in accordance with
university financial procedures and Executive Office Finance &
--- In the absence of the Ombud, triages urgent requests for
service and helps coordinate office response.
--- Represents the Office of the Ombud in an exemplary manner in
--- Provides executive administrative support to the Ombuds in all
aspects of case management and resolution.
--- Manages calendars for Ombud and Associate Ombuds, exercising
independent judgement in prioritizing needs and events.
--- Independently gathers and collates research materials and other
relevant background information/forms as needed for
--- Serves as lead for technology needs, working directly with
venue managers, IT support, online meeting platforms, and works to
find solutions for any barriers that emerge.
--- Coordinates data and public record requests to ensure
responsiveness while maintaining necessary confidentiality.
--- Prioritizes the Ombud's incoming correspondence; composes and
finalizes communications for review by the Ombud.
--- Initiates frequent and open communication within the o?ce on
issues, project statuses, process improvements, etc.
--- Devises and maintains databases and spreadsheets to track usage
of Ombud services.
--- At the direction of the Ombud, prepares monthly, annual, and
ad-hoc summary reports on a variety of subjects. -
--- Initiates report pulls from internal database and conducts
analysis to identify trends and support rationale for strategic
--- Performs other duties as assigned.
--- Manage all front office operations for the Office of the
--- Bachelors Degree
--- Minimum 2 years of work experience in office administration
Equivalent education/experience will substitute for all minimum
qualifications except when there are legal requirements, such as a
--- Familiarity with the University of Washington and/or higher
--- Relevant work experience involving dispute resolution
--- Training and applied experience in project management
--- Visual design experience with annual reports, PowerPoint
presentations, and/or website content development
As a UW employee, you will enjoy generous benefits and work/life
programs. For a complete description of our benefits for this
position, please visit our website, click here.
The application process for UW positions may include completion of
a variety of online assessments to obtain additional information
that will be used in the evaluation process. These may include Work
Authorization, Cover Letter and/or others. Any assessments that you
need to complete will appear on your screen as soon as you select
"Apply to this position". Once you begin an assessment, it must be
completed at that time; if you do not complete the assessment, you
will be prompted to do so the next time you access your "My Jobs"
page. If you select to take it later, it will appear on your "My
Jobs" page to take when you are ready. Please note that your
application will not be reviewed, and you will not be considered
for this position until all required assessments have been
Applicants considered for this position will be required to
disclose if they are the subject of any substantiated findings or
current investigations related to sexual misconduct at their
current employment and past employment. Disclosure is required
under Washington state law .
Committed to attracting and retaining a diverse staff, the
University of Washington will honor your experiences, perspectives
and unique identity. Together, our community strives to create and
maintain working and learning environments that are inclusive,
equitable and welcoming.To request disability accommodation in the
application process, contact the Disability Services Office at
206-543-6450 or firstname.lastname@example.org .COVID-19 VACCINATION
REQUIREMENTGovernor Inslee's Proclamation 21-14.2 requires
employees of higher education and healthcare institutions to be
fully vaccinated against COVID-19 unless a medical or religious
exemption is approved. Being fully vaccinated means that an
individual is at least two weeks past their final dose of an
authorized COVID-19 vaccine regimen. As a condition of employment,
newly hired employees will be required to provide proof of their
COVID-19 vaccination. View the Final candidate guide to COVID-19
vaccination requirement webpage for information about the medical
or religious exemption process for final candidates.
Keywords: University of Washington, Seattle , OMBUDS COORDINATOR, Other , Seattle, Washington
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