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Service Managers

Company: Western Trailers
Location: Bonney Lake
Posted on: June 24, 2022

Job Description:

Description :

Experience Level :
The Service Manager duties include but are not limited to:
Ability to lead the Service team to level performance and create a great customer service experience.
Responsible for promoting a team environment in the work place and performs service duties.
Supervises and coordinates activities of Service Technicians to ensure customers get the best
experience.
Responsible for scheduling jobs and status of current jobs.
Work with Shop Foreman to understand the importance of job repair times from hours worked today promised for completion.
Responsible for overseeing that the Shop Foreman is maintaining a good team environment and
quality work is being done and all Service Techs have completed the required paper work, and the
final inspection has been performed and signed off.
Responsible for assisting in the daily duties of quoting jobs, maintaining the schedule, walk-in
customers, and phone calls are answered.
Review work orders & ensure timely billing of customers.
Coordinate parts arrival times with shop repair times.
Quote service work and maintain a service log for jobs in shop and jobs to be scheduled in shop when
parts arrive.
Manage the schedule to accommodate "drive in" customers.
Responsible for working directly with the Service Clerk on the average day/week on time
management for the shop.
Assist with Service Manager and Service Writers in estimating incoming jobs, writing work orders,
closing work orders, ordering parts, coordinating parts arrival times with scheduled jobs coming into
shop.
Report to Regional Service Manager the weekly events.
Oversee and advise on:
o Scheduling appointments
o Preparing service estimates
o Opening and closing of repair orders
o Phone calls and technical calls
o Greeting customers
o Building & maintenance
o Tools
o Western Way pickup and delivery experience
Analyses and controls expenditures of the shop to conform to budgetary requirements.
Create a positive front office & shop environment to help all incoming customers, employees, etc,
Supervise and lead in maintaining building and grounds to keeping up a clean work environment.
Responsible for the safety all the service employees.
Responsible for the staffing, interviewing, screening and hiring of new employees.
Responsible for the performance evaluations, to develop and improve the service functions.
Responsible to resolve any employee relation issues.
Promote branch harmony within the service department and all departments within the branch and
home office.

Education :
HS Diploma or GED equivalency
5-10 years of experience managing a Service Dept. and/or working in a Service Department.
Must be results-driven, highly energized, customer service oriented LEADER
Must have a passion for taking care of customers
Excellent organization skills and effective verbal and written communication skills
Proven record of success in management and a strong understanding of semi-trailers repairs and
maintenance
Possess ability to lead a Service team to top-level performance and create an incredible customer
experience
Ability to lead a large team and manage all repair orders
Microsoft Word and Excel skills
Previous experience a plus

Benefits :
We offer our employees a team oriented work environment, competitive salary, and an excellent benefit
package. Western Trailers is an Equal Opportunity and Affirmative Action Employer. Qualified applicants
will receive consideration for employment regardless of race, color, religious creed, national origin,
ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status,
disability or genetic information, in compliance with applicable federal, state and local law. Associated topics: call center manager, customer care manager, customer service team manager, director, expertise, guide, manager, monitor, operations, operations manager

Keywords: Western Trailers, Seattle , Service Managers, Other , Bonney Lake, Washington

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