Provider Training Specialist (Central Region)
Company: QTC Management, Inc.
Location: Seattle
Posted on: June 24, 2022
Job Description:
QTC is seeking aProvider Training Specialist for our Central
Region. This position is remote. Ideal candidates would reside in
the following states, Texas, Oklahoma, Louisiana, Arkansas, Kansas,
Missouri, Illinois, Iowa, Nebraska, South Dakota, North Dakota,
Minnesota and Wisconsin.
At QTC, the nations largest provider of disability and occupational
health examination services, we are PASSIONATE about our countrys
veterans, UNITED as a team and INSPIRED to make a difference.
We offer meaningful and engaging careers to support you and your
career goals, all while nurturing a healthy work-life balance, and
we are proud to provide an employment package that attracts,
develops and retains the best talent:
- Competitive compensation and quarterly bonuses
- Tuition reimbursement
- A 50% company match of your pre- and post-tax contributions up
to 6% of your salary, including immediate vesting of company
contributions
- Generous paid time off (minimum of 14 days/year), as well as 9
paid holidays
- Access to flexible benefits, including health and wellness
programs, long and short term disability, an employee assistance
program, employee referral bonuses, credit union access and
flexible spending accounts
- An inclusive and ethical work place
Job Summary
The Provider Training Department supports QTCs key strategic
initiatives by supplying a functional provider network trained on
the clients contractual requirements and expectations. The Provider
Training Specialists main responsibility is to ensure the providers
are properly trained on the requirements of the client and all
appropriate QTC software by: providing instructor-led training
acting as a mentor to address provider training needs; and ensuring
the effectiveness of QTCs provider training programs. In addition,
this role will work with various departments within the company in
company-wide project initiatives and to ensure provider training is
in line with business needs. Technical training will be provided to
the right candidates.
Essential Duties and Responsibilities
- Provide instructor- led training to providers of multiple
specialties and other ancillary staff on QTC Proprietary Software
and client contractual requirements and expectations, to include
just-in- time support, conference calls, WebEx sessions as
needed
- Develop and update documentation related to end-user training
consulting materials to incorporate new provider software features,
implementation, information and methodology
- Review and test changes in lesson plans, workflows within the
training environment. Alerts senior staff members and Instructional
Designer of any Participate in collaborative meetings to discuss
process improvements.
- Provides detailed assessment of provider training progress and
collaborates with the Provider Training Supervisor to strategize
pathways for provider success
- Analyze data provided through Quality Compliance audits to
develop a customized training plan for providers to address
training gaps identified
- Contribute to and disseminate regular written communication
updates, tip sheets, and formal/informal training to
providers
- Serve as subject matter expert (SME) to participate in needs
assessments process on behalf of providers and contribute to the
development of system business requirements, developing and
updating provider curricula and user acceptance testing (UATs) of
provider applications
- Work with the Provider Training Supervisor and Instructional
Designer to determine training needs for staff and providers
including introducing new functionality, as well as remedial and
refresher training
- Provide specialized training to end users outside of the normal
scheduled training and off hours, as necessary
- Provide onsite and/or remote end user support for on-the-job
training for designated specialties as well as during new system
deployments and/or application upgrades
- Keep up to date with knowledge transfer of all client
requirements, clinical and operational workflows and assigned
provider curricula
- Develop strong partnerships and collaborative relationships
with providers, business partners and staff
- Participate in departmental and company-wide projects
- Perform other duties and responsibilities as assigned
Competencies:
- Strong analytical and problem solving skills
- Proficient with MS Office
- Demonstrated success in the mentoring, coaching and teaching of
others
- Demonstrated understanding of training methodologies
- Excellent customer service/soft skills
- Advanced verbal, presentation and written skills
- Proficient in medical terminology
- Ability to work independently and in a team-oriented
environment with a strong attention to detail
- Ability to organize, plan and coordinate multiple tasks with a
high sense of urgency and follow-through
- Ability to work effectively with people from diverse
backgrounds
- Must be flexible and adaptable to change
- Must be willing to travel up to 30% (Travel expenses
reimbursable by QTC)
- Must be able to adhere to QTC Telecommuting Policies and work
remotely in a private, quiet space
Education and/or Experience: (includes certificate & licenses)
- Bachelors degree from an accredited college in Healthcare Admin
or related discipline, or equivalent experience/combined
education
- Minimum 2 years of experience as a Medical QA Specialist or
related field (e.g., project management, operations, analytics,
claims examiner, etc.)
- Vocational training in specific aspects of job functions and
/or demonstrated ability to perform assigned tasks, preferably in a
medical related area of study (e.g., LVN, LPN, EMT, MA, Military
Medic, )
- Must be able to successfully pass National Agency Check with
Inquiries (NACI) background investigation
Glossary
Provider
Physicians, Nurse Practitioner, Physician Assistants, Mental Health
Providers, Audiologists, Dentists, Optometrist/Ophthalmologists,
etc.
QTC Propriety Software
Software designed with medical exam forms aligned to clients exam
requirements
Clients
Veterans Administration and other government agencies
UAT
User Acceptance Testing: Final stage of any software change request
lifecycle before go-live
This position has multiple levels; candidates will be leveled in
based on years of experience at time of hire
This job description supersedes all prior job descriptions and is
intended to describe the general content and essential requirements
for the position listed above. It is not to be construed as an
exhaustive statement of requirements, duties and responsibilities.
Management reserves the right to add or change the duties of this
position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal
Opportunity Employer. The company has an ongoing commitment to
affirmative action and the creation of a workplace free of
discrimination, harassment and retaliation. The company recruits,
hires, trains, and promotes individuals in all job titles without
regard to race, color, creed, religion, ancestry, national origin,
age, sex, pregnancy, sexual orientation, gender identity, genetic
information, people with disabilities protected under law, and
protected veteran status.ExperienceRequired
- Vocational training in specific aspects of job functions and
/or demonstrated ability to perform assigned tasks, preferably in a
medical related area of study (e.g., LVN, LPN, EMT, MA, Military
Medic, etc.)
- 2 year(s): Minimum 2 years of experience as a Medical QA
Specialist or related field (e.g., project management, operations,
analytics, claims examiner, etc.)
Vocational training in specific aspects of job functions and /or
demonstrated ability to perform assigned tasks, preferably in a
medical related area of study (e.g., LVN, LPN, EMT, MA, Military
Medic, etc.)EducationPreferred
- Bachelors or better in Health Administration or related
fieldSkillsRequired
- Medical Terminology
- CommunicationPreferred
- Critical Thinking
- Problem Solving
- Builds RelationshipsBehaviorsPreferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done wellMotivationsPreferred
- Job Security: Inspired to perform well by the knowledge that
your job is safe
- Ability to Make an Impact: Inspired to perform well by the
ability to contribute to the success of a project or the
organizationEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractors legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: QTC Management, Inc., Seattle , Provider Training Specialist (Central Region), Other , Seattle, Washington
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