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Cargo Claims Specialist, ECIB

Company: Expeditors
Location: Mercer Island
Posted on: June 25, 2022

Job Description:

Job Description
Handling all administration for cargo claims and other related projects associated with the ECIB Claims Management product. This is a customer-facing role with the potential to grow in to an Account Manager position.Demonstrate the ability to accurately and professionally perform all job tasks including:

  • Evaluate claims as assigned, determine the best approach for resolution, and execute this approach.
  • Research and evaluate evidence to make handling decisions for customer claims.
  • Demonstrate superior customer service skills.
  • Systematic and periodic follow-up with relevant parties until claims are closed.
  • Work with clients, carriers, and agents as needed to educate on the claims process. Strive to maintain and protect clients' interests.
  • Demonstrate the ability to successfully obtain recoveries from responsible parties in a timely manner.
  • Maintenance of a full claim load as indicated by supervisor.
  • Ability to understand, manage, and prioritize with a sense of urgency.
  • Complete and accurate file maintenance, including policy files, branch files, computer files, correspondence, and telecommunications.
  • Demonstrate understanding and knowledge of basic computer programs including Outlook, Word, Excel, and various internal systems. Continued education of computer programs as necessary.
  • Demonstrate ability to communicate professionally via email and phone.
  • Demonstrate an understanding of when to escalate issues to the attention of Supervisor/Manager.
  • Exhibit a curious nature in review of all business operations. Communicate clearly the basis for any concerns or issues in writing to Supervisor.
  • Proactive identification of opportunities for process improvement, and communication to Supervisor.
  • Willingness to assist with various other teams or sections of the Risk Management department as requested by Supervisor.
  • Ability to work with team members and maintain a positive, collaborative work environment.
  • 100% compliance with all Expeditors CHQ employment policies.
    Minimum two years office experience or demonstrated equivalent; Experience in the freight forwarding, logistics, or risk managementindustriesencouraged, but not required. Fifty-two hours of training credits are required in each calendar year and an ongoing pursuit of education.
    Additional Information
    Entry level position, however, must be able to use a computer, type, and enter data in Claims System. Ability to read and write English is required. Prior experience with transportation documentation is desirable, but not required.This job will be in-office, at the employee's choice of one of four Expeditors office locations in downtown Seattle, Lynnwood, Bellevue, or Federal Way.#PIQPandoLogic. Keywords: Insurance Examiner, Location: Mercer Island, WA - 98040 , PL: 523855094Required
Job Industries
  • Customer Service

Keywords: Expeditors, Seattle , Cargo Claims Specialist, ECIB, Other , Mercer Island, Washington

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