Branch Service Specialist, Part-time 25 Hours, Marysville, WA
Company: Union Bank
Location: Marysville
Posted on: August 6, 2022
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Job Description:
Are you passionate about creating an exceptional client
experience?Discover your opportunity with Union Bank , a division
of the Mitsubishi UFJ Financial Group (MUFG), the 5th largest
financial group in the world. At Union Bank, we have our clients
best interest in mind and draw on more than 160 years of experience
to understand their distinct needs to tailor our solutions. We re
part of 180,000 colleagues around the globe striving to be the
world s most trusted financial group, knowing that trust starts
with a culture of putting people first and empowering you to
achieve your potential.Join Union Bank, where being inspired is
expected and creating results is rewarded.The Branch Service
Specialist is responsible for performing a variety of duties
including, responding to customer inquiries, processing
transactions, customer requests, resolving difficult/complex
issues, and making quality sales referrals. The Branch Service
Specialist may receive day-to-day work direction from other branch
officers. Approval limits may vary based on branch assignment and
individual s experience level.Management or Supervision: NoMajor
Responsibilities:Under guidance of office leadership, will be
responsible for:60% - Customer Service and OperationsEnsure
understanding of and adherence to all operating policies,
procedures and regulatory requirementsProvide an outstanding
customer experience when responding to customer requests and
inquiries and processing transactions within assigned
authority.Respond directly to customer issues and complaints in a
timely, professional and effective manner.Escalate more complex
issues/complaints to the appropriate supervisor or co-worker within
the branch if unable to resolve directly.Maintain cash drawer
within prescribed cash limits and meet cash balancing
standards.Perform more complex tasks such as Safe Deposit
activities, handling of customer requests/research, merchant teller
services, remote branch capture, etc., in compliance with
established policies, procedures and standards.Verify and/or
approve various documents and transactions, (e.g., G/L tickets,
IBC's, Customer Charges, Deposits, etc.). Delegated authority
levels may vary depending on skillset and level of experience.30% -
Sales ReferralsIdentify and recommend appropriate bank services
that result in quality sales and best meet customers'
needsParticipate in sales promotions and meet monthly referral
goals.May assist Manager in training tellers to effectively
identify quality referral opportunities.10% - Risk and
ComplianceResponsible for following and adhering to all bank
operational and security policies and procedures, including
compliance and privacy policies and procedures to maintain customer
confidentiality.Conform to all government compliance
regulations.Additional Information:Must have strong verbal and
written communication skillsMust have good leadership and
interpersonal skillsFamiliar with standard branch technology and
teller equipmentCustomer service and cash handling experience.Good
math, reading, and comprehension abilitiesStrong problem-solving
skillsTypically requires 2+ years of customer service experience in
a retail bankThe above statements are intended to describe the
general nature and level of work being performed. They are not
intended to be construed as an exhaustive list of all
responsibilities duties and skills required of personnel so
classified.The above statements are intended to describe the
general nature and level of work being performed. They are not
intended to be construed as an exhaustive list of all
responsibilities duties and skills required of personnel so
classified.We are proud to be an Equal Opportunity/Affirmative
Action Employer and committed to leveraging the diverse
backgrounds, perspectives and experience of our workforce to create
opportunities for our colleagues and our business. We do not
discriminate on the basis of race, color, national origin,
religion, gender expression, gender identity, sex, age, ancestry,
marital status, protected veteran and military status, disability,
medical condition, sexual orientation, genetic information, or any
other status of an individual or that individual s associates or
relatives that is protected under applicable federal, state, or
local law.
Keywords: Union Bank, Seattle , Branch Service Specialist, Part-time 25 Hours, Marysville, WA, Other , Marysville, Washington
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