Front Desk Associate
Company: Gold's Gym Washington
Location: Woodinville
Posted on: August 6, 2022
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Job Description:
Job Description Front Desk Associate The Front Desk Associate
will greet and direct members, guests and staff as they enter the
gym and provide control of the front door location. This position
will provide assistance to members' requests along with inquiries
about gym operations and policies as well as perform various
administrative duties as directed by the Gym General Manager or
Operations Supervisor. Responsibilities Enthusiastically greets
each members and guests promptly using the proper greeting for time
of day to create a friendly positive entrance and departure to and
from the gym. Provides security and control to the front door and
retail area of the facility. Personally checks each member into the
gym using the proper check-in procedures. Monitor check-ins to
identify delinquent accounts and notifies Gym Operations
Supervisor. Register all guests into the gym using proper
registration procedures. Ensures that guests and appointments are
directed to the appropriate fitness consultant in a prompt,
professional manner. Answers phone by the third ring in a
professional and courteous manner and uses proper phone greeting
techniques. Addresses caller's requests and/or takes appropriate
messages noting caller's name. Registers all telephone inquiries in
the script pad and in the Master Production Binder and transfers
the call to the appropriate Fitness Consultants. Responsible for
following up on telephone inquiries to ensure that the appointment
was booked properly. Responds immediately to member requests,
inquiries and concerns. Maintain neat appearance and wear proper
uniform attire with nametag while on duty. Distributes keys, towels
and other materials as needed. Reserves time/makes appointments for
special classes or other activities sponsored by the gym. Processes
retail and concession sales. Attends all staff meetings as
directed. Cleans and maintains the front desk area according to
Company standards. Responsible for gym walk-thru as designated in
walk-thru log. Follow proper opening and closing procedures as
instructed in the FDA training manual. Logs all maintenance
concerns that are reported. Follows and reports any safety
concerns. Notifies management of gym incidents that requires
incident reports. Works when scheduled and adheres to company
attendance policies. Performs other reasonable work assignments as
directed by the Gym General Manager and/or Operations Supervisor to
include but not limited to light cleaning and picking up of
weights. Qualifications High school diploma or equivalent required.
Excellent customer service skills are required. Ability to
communicate effectively with both staff and members. Ability to
communicate effectively verbally, non-verbally and in writing is
required Understanding of basic accounting principles is required.
Understanding of basic cash processing procedures is required.
Functional computer skills are required. Ability to multi-task.
Must be able to work a flexible work schedule to include holidays
and weekends. Must be able to lift 25lbs repeatedly and stand for
extended periods of time Uphold Gold's Gym Vision, Mission, Values
and code of conduct. Comply with all Gold's Gym policies and
procedures
Keywords: Gold's Gym Washington, Seattle , Front Desk Associate, Other , Woodinville, Washington
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