Resident Services Staff (Part-time) -Wintonia
Company: CCSWW
Location: Seattle
Posted on: August 7, 2022
|
|
Job Description:
Overview:
Full-time and Part-time position starting at $20.12/hr (D.O.E).
Shifts may vary for Part-time. - -The available Resident Services
Staff shifts needed -Please specify your preference:Full-Time Swing
Shift: Monday through Friday, 3pm-11pmPart-Time Day shift:
Saturdays and Sundays, 7am-3pmPart-Time Swing Shift: Fridays and
Saturdays, 3pm-11pmPart-Time Grave Shift: Friday nights and
Saturday nights, 11pm-7am (Two positions available) -Program
DescriptionThe Wintonia is a 92-unit SRO community serving very
low-income adults who are homeless at time of move-in. Applicants
are generally alcohol-dependent and may have co-occurring disorders
and histories of trauma. Referrals to the Wintonia are primarily
from the Dutch Shisler Sobering Center. The Wintonia provides
permanent supportive housing within a Housing First and Harm
Reduction model. The Wintonia team works from a multi-disciplinary
approach in which all staff coordinate services to promote housing
stability in an environment that honors and respects the dignity of
each resident. -Position DescriptionThe front desk/lobby area is
the communication center of the building, and services are
delivered on a 24 hour a day, 7 day a week basis. The Resident
Support/Front Desk staff is central to providing a safe and caring
environment for the residents of the Wintonia. All staff work
collaboratively from a multi-disciplinary approach to ensure
residents achieves housing stability in an environment that
promotes individual dignity and respect.
Responsibilities:
Building CommunicationPerform desk clerk and record keeping
responsibilities including answering business phones, distributing
calls and messages to other staff. Communicate with residents via
lobby room intercom to relay messages of varying degree. Be
comfortable with money handling for distributing meal tickets,
taking overnight stay payments, collecting rent and filing receipts
for all such transactions.Record significant occurrences in the
Desk Log in a professional manner and communicate these events with
case managers via email.Resident Interactions and EngagementAct as
a liaison in coordinating meetings & events with residents and
their case managers and the on-site nursing staff.Under the
guidance of the community support coordinator, assist with
activities, and other events that normally take place during
business or evening/weekend hours.Provide and document service
hours for the department per contractual requirements.Assist with
tracking and reminding residents of appointments and
activities.Ensure Building Safety and SecurityStaff front lobby
desk and monitor building access with the camera system, including
all stair cases and exits. Screen all residents, guests, and
visitors for legitimate access; deny access to others.Conduct
security checks and routine walks throughout all common areas of
the building and ensure that no unauthorized individuals are
present in the building. Implement fire/emergency procedures as
needed.Respond to medical and social crises and contact appropriate
staff and/or emergency service providers.Building UpkeepMaintain
common areas on the first floor common areas, including sanitizing
surfaces to ensure a safe and sanitary environment for residents
and staff. Write out work orders for maintenance requests and
effectively communicate those needs with custodial and maintenance
staff.Check out mops and cleaning supplies to residents and
document their use.Respond to emergency cleanups where there may be
exposure to blood, bodily fluids, and other potentially infectious
material. Other exposures could include cleaning supplies,
chemicals involved in pest control, paint and other materials used
in building maintenance, building temperature fluctuations, dust,
noise, and odors. - -General ResponsibilitiesObserve/follow
guidelines on confidentiality rights of residents and respect their
privacy.Maintain accurate record of hours worked and turn in
timesheets on schedule.Attend trainings required of employees and
staff meetings as scheduled.Become familiar with landlord/tenant
law and the actions that are permissible for landlords.Maintain
cooperative relationships with residents/businesses in surrounding
neighborhood.
Qualifications:
Work history that demonstrates reliability, dependability and an
ability to interact and communicate effectively with
others.Experience with or demonstrated knowledge of working with
mentally ill and chemically dependent and chronically homeless
populations.Able to communicate effectively and write reports,
takes messages, and answer phones.Experience in crisis
coping.Ability to learn crisis intervention and de-escalation
skills (e.g. first aid, CPR.)Ability to pass a criminal history
background check required prior to employment.Able to engage and to
properly respond to residents who are actively intoxicated and/or
experiencing mental health symptoms on a daily basis.Demonstrate
the necessary attitudes, knowledge and skills to deliver culturally
competent services and work effectively in a multi-cultural
environment.Support and uphold the mission, beliefs and values of
Catholic Community Services and Catholic Housing Services.Support
and contribute to a creative, collaborative and respectful
environment that promotes teamwork. -Catholic Community Services
and Catholic Housing Services is an Equal Opportunity Employer
-Please let us know if you need special accommodations to apply or
interview for this position.
Keywords: CCSWW, Seattle , Resident Services Staff (Part-time) -Wintonia, Other , Seattle, Washington
Click
here to apply!
|