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Amazon - Front Desk Supervisor for Northwest Center Services

Company: Northwest Center
Location: Seattle
Posted on: September 24, 2022

Job Description:

Northwest Center @ Amazon (NWC @ Amazon)is seeking a dynamic people leader, one who is friendly and professional to act as aReception Supervisor.TheReception Supervisorwill be responsible for the overall success of all team members and operations within their group of buildings. This position includes maintaining positive relationships to support the coaching and development of a diverse workforce to ensure we provide a customer-centric experience and that the highest quality standards are upheld. This role works in a fast-paced, demanding corporate environment. The Reception Supervisor works to improve processes to increase their team's overall efficiency while managing various projects and audits.A successful candidate has exceptional interpersonal skills to motivate others effectively, can practice a high level of confidentiality, maintain good judgment in a high-stress environment, continuously seek to improve the effectiveness of our operation, foster an inclusive environment, and is detail-oriented with the ability to"envision the big picture".Starting Salary:$57,574.40 per year+ Excellent BenefitsSchedule:Full Time, Monday Friday(Schedule Varies)Location:Travel throughout South Lake Union, Bellevue, RedmondBenefits:Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life insuranceCompany Provided Orca CardGenerous Paid Time Off benefitsAdditional Floating Holidays, Parental Leave, Paid Compassion Leave and Paid HolidaysRetirement 401(K) with a company matchEmployment Assistance Program (EAP) including six free therapy sessions per yearPhysical Wellness Reimbursement ProgramStudent Loan Repayment ProgramAccess to the Amazon SpheresOpportunities to join NWCs Committees & Employee Resources GroupsNorthwest Center is proud to offer its staff an income Protection Benefit to those potentially affected by COVID-19Check out the entire list of benefits Northwest Center has to offer here:http://www.nwcbenefits.com/Key responsibilities:Operational ExcellenceProviding management, day-to-day direction, and leadership to the entire Reception Team, including temporary workersEnsuring program service level agreements and operation standards are met or exceeded through appropriate staffing levels within Amazon buildings, email response times, and overall customer satisfactionPlanning and developing employee work schedules, including coordinating break coverageLeading and participating in additional project-related work, delegating as neededBecome the subject matter expert on all building operations, security access levels, facility procedures, vendor points of contact, and any escalation processesLeadershipSupporting employee development by creating individualized goals and training plansTraining new receptionists in all administrative and customer support expectations and procedures on the desk and phonesAccountable for staff performance and that all procedures, processes, and policies are understood and followedOversee routine personnel functions, including interviewing, hiring, performance evaluations, and terminations in collaboration with ManagementWork collaboratively across the organization with different job levels and departmentsFostering a spirit of teamwork and unity among team members that allows for disagreement over ideas, conflict, and expeditious conflict resolutionDemonstrating appreciation and sensitivity for diverse backgrounds, including race, ethnicity, culture, age, gender, and lifestyle choicesCustomer ExperienceProviding elevated customer support and handling escalated situations with callers, visitors, community members, vendor partners, and guests entering the Amazon spaceMaintaining cleanliness and overall visual presence of lobby and back-room storage, ensuring it is cleaned, organized, and stockedAttending regular team meetings to discuss updates, concerns, and ideas with leadershipActing as a liaison between Northwest Center, Amazon, and other Vendors to ensure continuity across campus locationsQualifications:Associates degreeThree or more (3+) years of experience in customer service or administrative supportTwo or more (2+) years of experience as a supervisor or related roleExperience in crowd or security management systems (i.e., Lenel, Right Crowd)preferredAdvanced computer skills in MS OfficeThe ability to work a flexible schedule as neededWorking Conditions & Physical demandsMust be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 poundsIt is a combination of desk and actively visiting several Amazon buildings, so the ability to walk consistently within a 1.5 radius is requiredThis is a dog-friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fitWho we are:When People of all Abilities Learn and Work Together, Everyone Benefits. The purpose of Northwest Center is to change society so that people of all abilities engage with each other fully in classrooms, workplaces, and the community. Legally structured as a 501(c)3 nonprofit corporation, Northwest Center is more broadly a "for-purpose" organization that uses and blends the best techniques of human services, business, and philanthropy in innovative ways.As a social enterprise organization, Northwest Center proves to the world every day that employing people of all abilities can be a powerful competitive advantage. Northwest Center's businesses generate over $5 million annually that Northwest Center reinvests into human services while covering 100% of the overhead expense of the organization and building cash reserves for future sustainability.Northwest Center's mission is to promote the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunityNorthwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us atjobs@nwcenter.org. At Northwest Center, we do not just accept diversity and inclusion we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture.To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities.Northwest Center is proud to be an equal opportunity employer, including disability and veterans status.IND123PI190934354

Keywords: Northwest Center, Seattle , Amazon - Front Desk Supervisor for Northwest Center Services, Other , Seattle, Washington

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