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Client Partner

Company: TATA Consultancy Services
Location: Seattle
Posted on: September 24, 2022

Job Description:

Role Delivery Partner

Mandatory Technical Skills

* 10+ years of experience in Service Delivery Management related to IT infrastructure Services.

Mandatory Skills

Desirable Technical Skills

Total Experience Required

Work Location

Role

Mandatory Technical Skills

Total Experience Required

Work Location

Role

Mandatory Technical Skills

* Responsible for setting the strategic direction that anticipates and addresses the business and technology needs of customers
* Drive operational excellence in service delivery execution and ensure customer objectives, business, and operational outcomes are achieved.
* Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
* Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
* Hands-on experience with contract management, creating and maintaining statement of work
* Ability to collaborate effectively with cross functional teams with judgment of when to escalate.
* Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
* Providing accurate and regular reports to the management on performance of the service delivery
* Leading an effective team, including staff recruitment, performance assessment, training, and mentoring
* In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
* Expertise in people management and leadership
* Maintain knowledge of industry trends, drive new technology adoptions and present point of view to customers
* Enable business growth by identifying and supporting sales leads and collaborating with sales / pre-sales teams

Keywords: TATA Consultancy Services, Seattle , Client Partner, Other , Seattle, Washington

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