Guest Services Host

Company: Pacific Science Center
Location: Seattle
Posted on: November 25, 2022

Job Description:

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Join our collaborative team and come help steward our warm and welcoming community learning environment at PacSci!

As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don't feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.

Position Title: Guest Services Host
Department: Admissions & Guest Services
Reports to: Director of Admissions & Guest Service
Pay Class: Part-time Regular
FLSA Status: Hourly, Non-Exempt
The Guest Services Host is responsible for providing excellent customer service to Pacific Science Center visitors and customers. They ensure guests are welcomed and served in a manner that makes their experience memorable and consistent with Pacific Science Center's mission and values. They seek opportunities to enhance the guest experience by performing usher duties, accurately handling ticketing and concessions sales transactions, and sharing information about onsite operations programs and membership opportunities.

Essential Duties & Responsibilities
--- Customer Service: Provide an excellent guest experience by:
--- Warmly greeting visitors as by facilitating entry, exiting and care guests via validation of tickets, and responding to guests needs in the Theaters.
--- Monitoring guest communications via phone, email, and social media
--- Responding to inquiries in a manner consistent with Pacific Science Center's mission and values
--- Processing transactions in a quick, efficient, and helpful manner
--- Proactively responding to individual needs with a positive attitude
--- Being knowledgeable about our Membership program
--- Tailoring recommendations according to group size, ages, interests, and time
--- Sales Transactions: Conduct ticket and membership sales in accordance with Science Center procedures
--- Operational Support: Contribute to overall operational functions by:
--- Lending support and assistance to projectionists, laserists, supervisors and managers, informing them of security, first aid, lost person, and lost item situations.
--- Promptly informing other departments, such as Facilities, Exhibits, and Custodial, of malfunctions, damage, or mess.
--- Assisting in theater maintenance, quality control, and preparing spaces for guests between shows, including end-of-day cleaning and occasionally moving heavy items.
--- Financial Integrity:
--- Provides for the accurate tracking of PSC assets by properly receiving, storing, rotating and inventorying stock.
--- Contribute to the maintenance of valuable PSC assets by guarding against the theft of property, performing routine maintenance and cleaning of property, and promptly reporting any malfunctions.
--- Regulatory compliance
--- Assure PSC is promoting hygiene and disease prevention by applying measures designed to protect public health while providing concessions sanitation and maintaining the cleanliness of the concessions sales area.
--- Other duties as assigned.
Position Requirements: Knowledge, Skills, Abilities
Knowledge of:
--- Best practices and principles of guest service industry, including creating positive impressions and interactions, conflict resolution and promoting safety.
--- Effective daily operations in a public venue; including POS systems
--- Content of exhibits, theaters, concessions, educational programming and Pacific Science Center operations
--- Safety and security responses
--- Familiarity with the Microsoft Office Suite
Skills:
--- Outstanding customer service
--- Speed and accuracy while handling money
--- Basic computer skills
--- Communication with guests of all ages and from diverse backgrounds
--- Excellent oral communication skills
--- Attention to detail and multi-tasking
--- Adaptable to changing situations; responsive to time sensitive problem solving
Ability to:
--- Maintain a positive attitude during times of stress
--- Serve the public in a friendly and courteous manner
--- Be dependable and punctual
--- Relate well to diverse staff and customers
--- Properly utilize appropriate resources when escalating guest issues
Qualifications
Required
--- Must be available for Thursday-Sunday evening schedule (4pm-12:30am)
--- Previous cash-handling experience
--- Food Handler's permit (must obtain within 14 days of employment)
--- MAST card (must obtain within 14 days of employment)
Preferred
--- High school diploma or equivalent preferred
--- Previous usher or theaters experience
--- Previous food handling experience

COVID-19 Considerations
Pacific Science Center mandates that all new hires and employees must have the COVID-19 vaccination. Reasonable accommodations will be made for those who cannot get the vaccine due to health reasons or sincerely-held religious beliefs. COVID-19 policies are subject to change without advance notice based on updates to local, state and federal guidance.

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Benefits
Pacific Science Center offers many of the following benefits for our full-time employees (dependent on position):
--- Medical, Dental, Vision
--- Up to 4 weeks of paid time (PTO)
--- 403(b)
--- Employee PacSci Membership

Pacific Science Center stands with those who are courageously fighting against hate, racism, and injustice. We recognize that not being racist is not sufficient. We must be actively anti-racist, and we commit to doing so. We prioritize inclusion, diversity, equity, and access in everything we do. Curiosity and critical thinking are essential to the dialogue and changes that need to happen. Pacific Science Center complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at HRDepartment@pacsci.org.

Job Type: Full-time

Pay: $18.00 per hour

Schedule:
* Monday to Friday
* Weekend availability%58047475%

Keywords: Pacific Science Center, Seattle , Guest Services Host, Other , Seattle, Washington