Remote Customer Support Representative
Company: Design Pickle
Posted on: November 25, 2022
About This Role
Hello, prospective pickle! Design Pickle is seeking to expand our
Customer Success team by adding a Customer Support Representative!
If you have ever wanted to make a significant contribution and help
shape the customer experience and growth trajectory of a startup,
this role is for you!
Reports to: Supervisor, Customer Support
On a daily basis, works closely with Marketing, Product,
Production, Finance, and Sales teams
Location: Design Pickle is a fully remote company with a Company
Hub in Scottsdale, Arizona.
Hours: 10:00am MST to 7:00pm MST
Who We Are Looking For
First, Design Pickle is anything but typical. We're a group of
hard-working, creativity-loving individuals from around the
Do we love pickles, too? Most of us! But don't stress if pickles
aren't your thing. It's not a deal-breaker. We do look for a
passion and interest in something, though, because our employees'
uniqueness is what helped make us the great company we are
We stand by our vision, purpose, and values, and these are
mission-critical to how you show up every single day.Specific to
your role, we're looking for individuals who have...
- Passion for our purpose: to be the most helpful creative
company in the world.
- 2-3 years of relevant experience in Customer Support under your
belt. You come from a SaaS environment and know how to help clients
utilize software properly.
- Excellent communication skills responding to incoming e-mails,
chats, or phone calls regarding client conerns.
- Proven success at building rapport with clients and solving
both user and product issues.
- Friendliness in your bones, and you can handle escalations with
a smile on your face.
- Detectlive level of detail in your documentation of findings
- You're persistent as hell and highly goal-oriented.
Organization is something you pride yourself on, and you are
proficient at utilizing multiple technology platforms
- Experience using customer success tools such as Zendesk,
Intercom, OR Freshdesk.
Bonus Pickle Points:
- Building workflows with Zapier.
- Experience using Jira for communicating with engineering and
Confluence for internal documentation.
- Familiarity with the creative design process.Key Objectives and
- Work closely with a small team resolving customer inquiries,
issues, and concerns.
- Communicate with clients to ensure their success while using
- Provide delight and create WOW moments to build brand loyalty
from our customer base.
- Track refund metrics and reduce the number of refunds issued in
a client's first month.
- Solve customer issues using internal teams, playbooks, and best
- Be an advocate for our clients and ensure solutions meet
expectations.Benefits, Compensation, and Perks
Uncapped PTO: Hate seeing your PTO hours decrease as the year goes
on? Not anymore! There is no cap or number associated with the
amount of PTO days you can request.
Major medical healthcare: We major medical plans through United
Healthcare which is managed seamlessly through Employee
Dental and vision insurance: We work with Beam Dental and VSP for
Remote-work flexibility: More productive at home? Not based in
Scottsdale, AZ? Fine with us! We are a remote-first company with
people all over the country.
401K: Plan for your future with a 401K, managed by Securian
Financial, with a 3% company match.
World-class Company Hub: More productive in an office? Also, fine
with us! Our Company Hub is set up with state-of-the-art standing
desks, high-definition monitors, breakout rooms for meetings and
calls, a podcast studio, a relaxation room, a merch wall, and a
cold plunge! ....yes, we said a cold plunge.
In-office gym: Our Company Hub also has a small CrossFit-style gym
with Peloton studio available for any pickles to use!
Life-changing massage chair: We change lives through
creativity...and massages. Our team has traveled far and wide to
take advantage of a life-changing massage chair that is housed in
our Company Hub. One massage is all it will take to radically
transform your life.
New parent leave: Design Pickle encourages all primary caregivers
to take up to 8 weeks leave for a new family member, including
adoption, at full salary.
Paid training and personal development: We offer a yearly stipend
for employees to continue to grow their skillset and learn things
to help them in their careers.
Pet insurance: Have a furry friend? Design Pickle offers pet
insurance through United Pet Care for discounted vet visits,
medication, and procedures.
Team retreats, social events, and adventures: Pickle collaboration
is important to us! We host regular social events, get-togethers,
and experiences for our staff.
About Design Pickle
Design Pickle was founded in 2015 with a vision to change lives
through its creative software, solutions, and services. Since then,
the company has grown to be the #1 flat-rate creative services
company in the world. We have served tens of thousands of clients
with a team that spans the globe.
In 2019, 2020, 2021 and 2022, Inc. 5000 listed Design Pickle as one
of the fastest-growing companies in America.
We are a company that takes our core values to heart:
Be the SPARKLet your fire and passion inspire someone else's
DRIVE PerformanceSeek out new ways to improve performance,
satisfaction, and impact for our customers. Less is more rules
Give it to me STRAIGHTLead with radical and professional candor in
every situation. Graciously accept when others do the same. Move
forward together and aligned.
HELP when nobody's watchingFind opportunities to support each other
and our clients beyond the day-to-day.
Lean into HARDWe thoughtfully select our challenges and tenaciously
commit to conquering them.
Make your own PICKLESWe are a collection of incredible individuals
who challenge ourselves and each other to grow. Change is
celebrated as a sign of progress.
You can learn more about our company, our vision, and what we stand
for on our website and social channels. We can't wait to meet
you-thank you in advance for your application!
Design Pickle is an Equal Opportunity Employer. You will often hear
members of the Design Pickle team refer to themselves as "pickles".
Pickles come in an infinite amount of variety, and as such, the
pickles at Design Pickle celebrate every aspect of our diverse
workforce and do not tolerate discrimination on the basis of race,
color, religion, marital status, age, nationality, (dis)ability,
gender, gender expression, or sexual orientation.
All employment decisions are made on the basis of qualifications,
merit, and business need. The right pickle for the right
opportunity. Design Pickle is an Equal Opportunity Employer.
Notice to Staffing and Recruiting Agencies
Design Pickle will not accept resumes from any source other than
the candidate. Any unsolicited resume sent to Design Pickle will be
considered Design Pickle sourced.
Keywords: Design Pickle, Seattle , Remote Customer Support Representative, Other , Seattle, Washington
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