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RENTCafe Training Specialist

Company: Indigo Real Estate
Location: Seattle
Posted on: November 26, 2022

Job Description:

Training Specialist, Resident Experience Why work with Indigo? Indigo Real Estate Services is a community of creative thinkers, passionate locals, and strategic industry leaders. With over twenty years of experience in property management, we take a fresh, entrepreneurial approach to growth. We think excellence is a journey, not a destination. Whether we're building relationships or managing residences, every challenge is an opportunity to find magic in the everyday and create unforgettable customer experiences. Role overview We are seeking a Training Specialist who is passionate about customer service and excited about problem-solving and process improvement. The Training Specialist will make an impact in the day to day operations of our on-site workforce by improving proficiency in leasing tools and processes. This team member will ensure all leasing and property operations provide an excellent experience to residents and guests. The Training Specialist will be the go-to person for working knowledge of all Yardi RENTCaf--modules, which includes Resident Portal, Prospect Portal, CRM, Concierge, and websites. Core duties include, but are not limited to:

  • Assisting RENTCaf--setup team with process improvements, direction, and feedback
  • Developing training for team members
  • Conducting one-on-one or group training virtually or on-location
  • Optimizing prospect and resident workflows
  • Staying up to date on relevant industry and software updates and routinely distributing information to team(s)
  • Checking in with teams regularly to ensure proficiency
  • Auditing property leasing process and curb appeal on a regular basis
  • Coaching teams to success
  • Training softwaremanagement
  • New team member onboarding in relation to training Desired Experience
    • Experience with Yardi RENTCaf--CRM, RENTCaf-- SiteManager, and other RENTCaf--modules, preferably5+ years of experience with this software
    • Strong background of leasing best practices
    • Leasing background preferred
    • Training experience preferred
    • MS SharePointexperience preferred
    • Outstanding written and verbal communications skills, with an attention to detail
    • Ability to create screen captures and video creation for training videos
    • Ability to articulate process workflows in a creative and concise way
    • Ability to work cross-functionally and with competing priorities
    • This position will require occasional travel to property locations. A valid U.S. driver's license and reliable vehicle will be required. Mileage will be reimbursed.
    • This position will work out of our corporate office based in Seattle, Washington.
    • This position can work remotely when not needed at location Indigo offers a positive, team-oriented work environment, competitive salaries, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.
      • 401(k) Retirement Savings plan with Employer match
      • Vacation Time + Paid Holidays including your birthday
      • Company Events
      • Medical Flex-spend Account
      • Paid Life Insurance
      • Additional employee resource programs Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Shannon Steinbeigle, SHRM-CP, HR Manager at 206-946-1256 or or Neal Jorgenson, Director, HR Business Partner at 801-924-1647 or Are you experienced with RENTCafe software?* How many years of experience do you have with RENTCafe software?*

Keywords: Indigo Real Estate, Seattle , RENTCafe Training Specialist, Other , Seattle, Washington

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