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Care Coordinator - Snohomish County, WA

Company: Titanium Healthcare, Inc.
Location: Snohomish
Posted on: November 26, 2022

Job Description:

The Heart & Science of Healthcare. Titanium Healthcare uses its depth of scientific processes and analytical capabilities to focus on the patients who do not get the right support structures in the current healthcare system and will deliver savings through reduced hospitalizations, readmissions, utilization, and lower cost care delivery platforms. Titanium Healthcare seeks risk relationships with partners who desire to make material changes in the delivery structure.The following Job Description will cover the requirements and expectations for the Care Coordinator -- Snohomish County positionIncentives:$1000 sign-on bonusFirst $500 payable on the second pay period following 90 days after hire dateSecond $500 payable on the second pay period following 180 days after hire dateJob Summary: -The -Care Coordinator is responsible for -assisting -members and their families in obtaining and -understanding services/programs available -through the Health Homes Program -in order to -improve their -health and -overall well-being -by -communicating -in the language in which the member best understands. - -The Care Coordinator will be responsible for servicing members in Snohomish County, WA.Essential Functions: -

  • Reviews -data -and interviews potential members to verify eligibility for enrollment -in the -Health Homes Program (HHP) -and completes referral process when necessary. -
  • Orients and educates members and their families by meeting with them to explain the role of the Care Coordinator, initiate -a care plan, and provide -educational information related to treatments, procedures, medications, and continuing care requirements -in coordination with their healthcare providers. -
  • Works -with healthcare professionals, community and social support services, and other company employees. -
    • Documents evidence of care -in the member's record in a concise -and -timely -manner -using -the EHR system. -
    • Routinely checks in -or schedules appointments -with assigned members and maintains documentation of all member encounters -to -complete -established -reporting requirements. -
    • Communicates with providers and care team regarding the members progress and care needs. -
    • Explains and translates information related to the -member's -care to and on behalf of the member, when necessary. -
    • Identifies and follows-up on all referrals made to assure continuity of care and that -member/family needs have been met. -
      • Reassesses care plans to ensure effectiveness in achieving desired outcomes for members -and their family. -
      • Addresses -member -questions and processes member requests in a timely manner. -
      • Investigates -and directs -member -inquiries or complaints to appropriate staff members and follows -up to ensure satisfactory resolution. -
      • Follows established policies to -enroll and disenroll members. -
      • Maintains -knowledge of community services and resources available to -members -including housing resources, financial/income assistance, transportation assistance and food assistance. -
        • Follows established protocol around -patients experiencing pain, safety concerns and/or -mental health concerns -and creates safety plans, if necessary. -
        • Recognizes signs of child and elder abuse and reports appropriately to Child/Adult Protective Services. -
        • Understands and abides by all departmental -and companywide -policies and procedures. -
        • Complies with all safety and injury prevention policies and regulations. -
        • Performs other duties as assigned -or required. -
        • The Health Homes Program is high touch in-person approach designed to meet members' needs in person at the member's preference, i.e., at home, at PCP clinic, at the hospital, at a coffee shop, etc. - -Qualifications: -
          • Education -& -Experience: -Bachelors -Degree -in sociology, -social work, public health, -physiology, or -other -related field -OR -Associates Degree + 1 year of experience -
          • Language: - -
            • Fluent in English (written and verbal) - -
            • Must be able to translate verbal and written information to and from the member. -
            • Fluent in Spanish (Written and verbal) Strongly Preferred.
              • License/certification: -Current and valid Driver's License and proof of auto insurance. -
              • Skills -required: - -
                • Competent -with computers, -email, -virtual platforms, -Excel -and other -Microsoft Office based programs. -
                • Excellent verbal and written communication skills, including the ability to -convey -and exchange -information in a clear, effective -manner. -
                • Ability to identify problems and use logic and related information to develop and implement solutions. -
                • Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures. -Physical Requirements: -Physical demands associated with office work -and driving, -including but not limited to: -
                  • Consistently operating a computer and other office -equipment such as a -telephone, -calculator, copy machine, and printer. -
                  • Must be able to remain in a stationary position -75% of the time. -
                  • Must be able to move around the office -and the -community -to meet own members and clients -of the time. -
                  • Frequently moving or carrying office equipment weighing up to -15 -pounds across offices. -
                  • Ability to -operate a vehicle and -travel -to -meet with assigned members around the community, attend meetings and different office locations as required or requested. -Travel Requirements: -
                    • Hybrid - remote office location
                    • Care Coordinators are required to travel to their members within their designated assignments when conducting visits with clients in the field -
                    • Eligible for mileage reimbursement for the use of your vehicle for business-related expenses -

Keywords: Titanium Healthcare, Inc., Seattle , Care Coordinator - Snohomish County, WA, Other , Snohomish, Washington

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