SeattleRecruiter Since 2001
the smart solution for Seattle jobs

Guest Operations Specialist

Company: SquarePeg
Location: Seattle
Posted on: November 26, 2022

Job Description:

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure.We've grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that's just the beginning. We're now hosting guests in more than 9,000 homes in 25+ cities around the world (and growing!), with an aim to hit 50 cities by 2025.Our vision comes to life through our ways of working. For our 800+ member team located across 15 countries, we've created a culture of collaboration, inclusiveness, and opportunity.We believe our people should have the power to choose their preferred way to work. Depending on the role's requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.We are driven by our core values. To our team, Time is our most important resource. Excellence isn't simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.We're shaping the future of living, and we want you to be part of that journey.We are looking for a Guest Operations Specialist to join our fast growing Seattle team. The ideal candidate should be a stickler for detail, proactive, skilled in general maintenance tasks and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for assisting our Operations Team in preparing new units, ensuring that existing units are perfect for our guests, and handling any issues or emergencies that arise. These issues include but are not limited to handling guest lockouts, emergency relocations, as well as keeping Operations Managers informed of potential repairs and actions being taken.Responsibilities

  • Work with our team of Operations Managers to ensure our properties are fully-equipped and move-in ready for our guests.
  • "Be Blueground's "boots on the ground" to help resolve issues impacting our guests such as handling guest concerns, requests, maintenance matters/repairs and technology issues (e.g., supervising handyman/locksmith/plumber, managing deliveries, handling building maintenance/follow-up, resolving WIFI/TV issues, etc.)
  • Perform unit check-in & check-outs before and after every guest stay to ensure each apartment meets business + guest quality standards
  • Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
  • Showcase your knack for custom-centricity by being the main point of contact between our guests and the Customer Experience team
  • Balance workflow processes with independent on-the-go work most of the time, and desk-based tasks (e.g., email, slack, G-suite) the rest of the timeRequirements
    • Problem solver, with ability to work in a fast-paced and "get the job done" culture
    • Enthusiasm to own a part in driving operational excellence
    • Detail-oriented
    • Confident user of technology (email, slack, G suite)
    • Access to a reliable vehicle & driver's license for roles based in certain markets (e.g., SF/Bay Area, Seattle, Los Angeles) with reimbursement for mileage
    • A positive, driven, upbeat and friendly personality

Keywords: SquarePeg, Seattle , Guest Operations Specialist, Other , Seattle, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Seattle RSS job feeds