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Refund/Credit Specialist (Hourly)

Company: Fred Hutchinson Cancer Research Center
Location: Seattle
Posted on: November 26, 2022

Job Description:

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.
An A/R Refund Representative- Refund rep is responsible for the daily review of credits for all Insurance and patient cash. This process is in a combination of electronic remits and manual batches.

  • Review credits from workques daily
  • Process overpayments with backup for Patient overpayments
  • Process overpayments with backup on Insurance payments
  • Review and process letters from Insurance payors requesting refund. Utilize Followup Supervisor and Leads for assistance to verify amount is correct per letter request
  • Understand and apply AR Codes -correctly
  • Read EOB and determine payment and contractual adjustment to correct HAR
  • Identify numerous payor websites to pull EOB backup for refunds
  • Maintain relationship with Insurance vendors for clear, concise communication on refund questions
  • Maintain and work from spreadsheets as needed
  • Work with AP group on issues with checks, from check run as needed
  • Understand and meet performance standards


    • High school graduate or equivalent
    • One year experience in Patient Accounting
    • Ability to use a computer keyboard and mouse, navigate computer programs, and use email in a business setting
    • Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner


      • Understanding of debits and credits

        Fred Hutchinson Cancer Center has a mandatory COVID-19 vaccination policy, and there are no exceptions for any employee who is patient-facing and/or requires access to Fred Hutchinson Cancer Center facilities. Exceptions exist only for employees whose positions are fully remote, with no required access to campus. As a condition of employment, newly hired employees requiring access to campus must provide proof of vaccination before their first day of employment.
        A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists. -
        Our Commitment to DiversityWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We are an Affirmative Action employer. We encourage individuals with diverse backgrounds to apply and desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to our Employee Services Center at or by calling 206-667-4700.

Keywords: Fred Hutchinson Cancer Research Center, Seattle , Refund/Credit Specialist (Hourly), Other , Seattle, Washington

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