Corporate Sr Travel Specialists

Company: Travel Leaders Corporate
Location: Seattle
Posted on: January 25, 2023

Job Description:

Overview:The Corporate Sr. Travel Specialist will provide the highest level of customer service, consultation and administrative support to travelers of assigned clients. This role will also serve to provide VIP assistance to C-Level travelers and Travel Arrangers for designated VIP travelers. The successful applicant will possess the ability to handle multiple complex projects and work efforts at a given time. This position drives positive results for clients by providing creative travel options, an in depth understanding of the travel industry, excellent communication skills, the ability to quickly identify and resolve issues, and provide administrative support related to the travel reservations process. The Sr. Travel Specialist is accountable for ensuring a seamless travel experience throughout the reservation life-cycle. The salary range on this job posting/advertising has been developed to give applicants a wide range to comply with pay transparency laws in all states and geographical areas. Many factors, such as years of experience, geographical location, budget etc. are considered when determining the starting rate of pay.This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the companys financial goal achievement and individual performance.Responsibilities:The Corporate Sr. Travel Specialist supports the following travel service related tasks. The tasks include creating compelling travel itineraries for all clients, including C-Level executives, utilizing the Global Distribution System or other appropriate sources, providing customer service support during the entire reservations life-cycle (pre-trip, during trip, post-trip), Additional services required for C-level executives are outlined below.

• Travel Reservation Services
  • Air reservation service
  • Provide creative air travel options to travelers via GDS flight options.
  • Ensure that flights are booked according to traveler preference
  • Process upgrades on behalf of traveler (VIP Only)
  • Purchase seats on behalf of traveler when required.
  • Complete flight reconfirmation and monitoring
    • Flight monitoring is completed at 4, 2, and 1hour time intervals (VIP only)
    • Advising After Hours, when appropriate, of VIP itineraries that require monitoring after office hours
    • Maintain visa/passport information within traveler profile (review for expiration and provide consultation to traveler on obtaining required documents VIP Only)
    • Car reservation service
      • Book car or car service/limo per traveler preference (including off airport locations, car dealerships and/or service at private airports)
      • Process any special requests or upgrades (VIP only)
      • Reconfirm all car/car service bookings 24 hours in advance (VIP Only)
      • Hotel reservation service
        • Book hotel reservations per traveler preference
        • Request upgrades via GDS or directly with hotel, as needed (VIP Only)
        • Reconfirm all hotel reservations 24 hours prior to arrival (VIP Only)
        • Confirm meeting room reservations as requested (VIP Only)
        • Administrative/non-routine services VIP only
          • Obtain vendor receipts on behalf of traveler as required
          • Review and update monthly unused ticket report
          • Obtain airline status matches as required
          • Assist with renewals of any expiring airline frequent flyer or airline club memberships
          • Maintain Car frequent guest information, ensure profiles are kept up to date
          • Maintain and review passport expiration dates, provide detail to travelers/admins as required
          • Support Traveler profile updates via the online booking tool administrative function (if OBT utilized), or via GDS
          • Facilitate booking leisure travel (other than air/car/hotel) with Travel Leaders preferred leisure vendor
          • Assist with non-routine travel requests, such as helicopter transport, non-GDS airline/car/hotel/rail vendors, theatre or event tickets, etc.
          • Deliver extraordinary customer service to all travelers and travel arrangers
            • Greet all clients with enthusiasm.
            • Ensure that all communication is clear, concise and accurate
            • Provide consultative service to travelers and travel arrangers throughout the booking process.
            • Complete all reservations in an accurate and timely manner.
            • Identify potential issues and work to mitigate traveler impacts
            • Quickly identify solutions for travelers if issues arise
            • Demonstrate flexibility
            • Maintain goal expectations in the following areas:
              • Productivity measured by transactions per day.
              • Quality minimal customer service issues.
              • Customer experience measured through accuracy performance and client survey. Qualifications:Skills/Experience Required:
                • Typing speed of at least 45 WPM
                • 5+ years travel selling experience
                • 5+ years customer service experience, preferably in the travel industry
                  • Exceptional/above & beyond, proactive customer service approach
                  • Ability to handle multiple complex requests simultaneously and seamlessly
                  • Comfort and experience working with C-level travelers
                    • Ability to retain and proactively obtain travel preferences
                    • Perform unique requests with the utmost professionalism
                    • Excellent travel industry knowledge
                    • Mastery in SABRE GDS.
                      • Specifically: GDS formats, short cuts, enhancements, pricing
                      • Corporate travel experience required
                      • Expert in international travel bookings and process
                      • Experienced handling of multiple accounts, Exceptional communication skills both written and oral
                      • Outstanding attention to detailLeadership Abilities:
                        • Has strong understanding of own skill set and development opportunities
                          • Takes direction, offers suggestions, and asks for appropriate guidance when applicable
                          • Demonstrates exceptional team work
                            • Proactively offers support when ability matches need
                            • Acts as a leader among peers
                            • Thanks peers for support they have provided
                            • Consistently demonstrates master of the guiding principles in daily work habits
                            • Ability to provide constructive feedback to peers and leaders when appropriate
                            • Ability to handle most difficult situations
                              • May seek minimal guidance, but generally has solution at hand
                              • Able to support peers in decision making
                              • Knows when to escalate to a leader
                              • Strong understanding of key TLC initiatives and employs strong change management skills consistentlyInternova Travel Group is an Equal Opportunity Employer.We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company-paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401k Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses. Discounted pet insurance and auto, home, & renters insurance.#LI-remoteby Jobble

Keywords: Travel Leaders Corporate, Seattle , Corporate Sr Travel Specialists, Other , Seattle, Washington