Veterinary Receptionist
Company: PetVet Care Centers
Location: Seattle
Posted on: January 26, 2023
Job Description:
Manager add Hospital specific information here:Position
Overview: The Receptionist supports and adds value to an efficient
organization dedicated to quality care and exceptional service. You
will perform a variety of clerical and customer service work in
providing support to the hospital, and to clients during often high
stress situations.Tasks include: Coordinate the flow of pets and
owners in the lobby; placates owners distressed by long waits,
scheduling glitches, and other problems.Identify potential
emergencies in person, and over the phone, and schedule those
appointments appropriately.
- Organize and process all payment plans, billing statements, and
collections. Perform cashiering duties; process refunds, returns
and credits as needed.
- Responds to inquiries about the range of services the practice
provides and the species it treats; refer to appropriate
department/staff member as needed.
- Input data to practice management software to check pets in;
make simple postings to accounts; compile data for various
reports.
- Receive and distribute incoming mail; and process outgoing
mail.
- Coordinate and schedule appointments; provide clients with
appointment reminders and any special instructions; call clients
whose pets have overdue treatments.
- Respond to client emails; type and edit a variety of
correspondence, and process faxes.
- Able to learn basic veterinary medicine terminology.
- Become familiar with retail products, medications,
vaccinations, routine testing, and heartworm and flea preventatives
and be able to confidently discuss with clients.
- Use Windows based computer systems, word processing, email, web
search and other skills needed to effectively use software.
-Minimum Qualifications/Requirements:
- High school diploma, GED or equivalent combination of
education, and/or experience.
- Knowledge of clerical procedures such as alphabetizing files
and records.
- Must be flexible with scheduling and able to work some weekends
and holiday.
- Tasks may involve extended periods of time at a keyboard or
workstation and/or extended periods of time standing and/or
walking.
- Some moderately physically demanding work, involving lifting or
carrying up to 50 pounds.Manager add any additional information
here: Do Not add email contacts. - Must contain Please apply online
through -
Keywords: PetVet Care Centers, Seattle , Veterinary Receptionist, Other , Seattle, Washington
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