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Renewal Specialist

Company: Highspot Inc.
Location: Seattle
Posted on: January 26, 2023

Job Description:

About HighspotHighspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets. What makes the solution special? It's loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
We are committed to diversity as both a moral and business imperative.
About the RoleReporting directly to the Renewals Manager, the Renewals Specialist will provide coordination support for Highspot contract renewals. In this role, you will partner with other Highspot customer account team members to coordinate and help ensure accurate document workflow and overall contract execution for our customers. What You'll Do

  • Research Salesforce accounts to identify upcoming renewals
  • Share upcoming renewals and key information with the internal Highspot customer account team, including: Renewing ARR, Customer health, Expansion opportunities, Contract details and special terms, Contact details (e.g. Solution owner, decision-makers)
  • Update account information to reflect current contacts and accurate data
  • Update and spot-check existing customer accounts to correctly reflect current customer agreements
  • Identify true-up opportunities throughout the year by monitoring customer license usageYour Background
    • 2+ years of relevant experience
    • CPQ experience
    • Strong attention to detail
    • Experience streamlining processes for efficiency and effectiveness
    • Self-starter who possesses creative problem-solving skills
    • Excellent verbal and written communication skills
    • Must be able to take ownership, handle multiple tasks, and possess excellent problem-solving skills
    • Experience using the Google Suite (Gmail, Drive, Docs, etc)
    • Some experience with Salesforce is preferred
    • Experience with Business-to-Business customer agreements is a plusBase salary range: $65,000 - $107,000 annually. Employees are eligible to receive stock options and may also receive other forms of compensation.
      The above represents total expected compensation for this role. Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.
      Highspot also offers the following employee benefits for this position:-Comprehensive medical, dental, vision, disability, and life benefits-Health Savings Account (HSA) with employer contribution-401(k) Matching with immediate vesting on employer match-Unlimited PTO-8 paid holidays and 5 paid days for Annual Holiday Week-Quarterly Recharge Fridays (paid days off for mental health recharge)-18 weeks paid parental leave-Professional development opportunities through BetterUp and LinkedIn Learning-Discounted ClassPass membership-Access to Coaches and Therapists through Modern Health-2 volunteer days per year-Commuting benefits

      Equal Opportunity StatementWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
      Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the 'apply' button.

Keywords: Highspot Inc., Seattle , Renewal Specialist, Other , Seattle, Washington

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