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Ticket Operations Coordinator

Company: Seattle Mariners
Location: Seattle
Posted on: January 27, 2023

Job Description:

Job Title: Ticket Operations Coordinator Department: Ticketing & Event ServicesReports To: Manager, Ticket ServicesStatus:Seasonal, Non-exemptPrimary Objective:Responsible for supporting Ticketing department's operational effectiveness and customer service delivery by utilizing systems, responsibly handling financial information, and assisting department staff.Essential Functions:

  • Regularphoneand onlineinteractions withfans, planholders and accountrepresentativesrequiring prompt resolution of requests, guest concerns, and non-routine experiences.
  • Process season, group and single game ticket requests.
    • Must be able to work afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
    • Will perform other duties as assigned.Education and Experience:
      • Bachelor's degree in business administration or another related field required. Equivalent, relevant experience may be considered in lieu of formal education if approved by management.
      • At least one year of experience with Ticketmaster or other ticketing software in a live entertainment environment preferred.
      • Prior experience with staff management, mentoring and team building skills a plus.Competencies, Knowledge, Skills and Abilities (KSA's):
        • Ability to learn box office policies and procedures and apply them to ticket transactions.
        • Strong customer focus; treats all guests with respect and courtesy.
        • Effective verbal and interpersonal communication skills; clear, respectful, and appropriate communication to all employees and guests. Must be able to work fluently in English; bi-lingual skills are a plus.
        • Strong organizational skills, while efficiently serving guests in-person or over the telephone.
        • Knowledge of or ability to learn Point of Sale computer system and cash register operation.
        • Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.
        • Shares and expresses thoughts in a clear and effective manner through verbal and written communication skills. Exhibits effective listening skills and builds positive relationships with all team members, vendors, and guests. Is diplomatic, tactful and professional in all forms of communication.
        • Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
        • Takes personal responsibility for getting things done in a way that positively and professionally represents the organization.
        • Demonstrates through their actions and interactions with others a commitment to Mariner Purpose, Mission and Values.
        • Competent in required job skills and knowledge. Completes work assignments thoroughly and completely in an accurate, and prompt. Identifies and corrects errors. Is careful, alert and accurate, paying attention to details of the job.
        • Makes decisions and takes actions that contribute to exceptional experiences for guests.Physical Activities and Working Conditions:
          • Must be able to work afternoon, evening and night games or events, prior to opening of facility to the public and/or through closing of the facility.
          • Must be able to stand and/or sit for duration of shift.
          • Must have functional manual dexterity to handle cash and Point of Sale transactions.

Keywords: Seattle Mariners, Seattle , Ticket Operations Coordinator, Other , Seattle, Washington

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