Ticket Operations Coordinator
Company: Seattle Mariners
Location: Seattle
Posted on: January 27, 2023
Job Description:
Job Title: Ticket Operations Coordinator Department: Ticketing &
Event ServicesReports To: Manager, Ticket ServicesStatus:Seasonal,
Non-exemptPrimary Objective:Responsible for supporting Ticketing
department's operational effectiveness and customer service
delivery by utilizing systems, responsibly handling financial
information, and assisting department staff.Essential
Functions:
- Regularphoneand onlineinteractions withfans, planholders and
accountrepresentativesrequiring prompt resolution of requests,
guest concerns, and non-routine experiences.
- Process season, group and single game ticket requests.
- Must be able to work afternoon, evening and night games or
events, prior to opening of facility to the public and/or through
closing of the facility.
- Will perform other duties as assigned.Education and Experience:
- Bachelor's degree in business administration or another related
field required. Equivalent, relevant experience may be considered
in lieu of formal education if approved by management.
- At least one year of experience with Ticketmaster or other
ticketing software in a live entertainment environment
preferred.
- Prior experience with staff management, mentoring and team
building skills a plus.Competencies, Knowledge, Skills and
Abilities (KSA's):
- Ability to learn box office policies and procedures and apply
them to ticket transactions.
- Strong customer focus; treats all guests with respect and
courtesy.
- Effective verbal and interpersonal communication skills; clear,
respectful, and appropriate communication to all employees and
guests. Must be able to work fluently in English; bi-lingual skills
are a plus.
- Strong organizational skills, while efficiently serving guests
in-person or over the telephone.
- Knowledge of or ability to learn Point of Sale computer system
and cash register operation.
- Must be dependable and reliable to report to work on-time when
scheduled and work in assigned area independently.
- Shares and expresses thoughts in a clear and effective manner
through verbal and written communication skills. Exhibits effective
listening skills and builds positive relationships with all team
members, vendors, and guests. Is diplomatic, tactful and
professional in all forms of communication.
- Understands and supports the team and is quick to volunteer to
assist others. Others view most interactions as being positive with
a willingness to achieve common goals. Effective in working with
others to cooperatively solve problems. Workplace behavior is
consistently respectful of others.
- Takes personal responsibility for getting things done in a way
that positively and professionally represents the
organization.
- Demonstrates through their actions and interactions with others
a commitment to Mariner Purpose, Mission and Values.
- Competent in required job skills and knowledge. Completes work
assignments thoroughly and completely in an accurate, and prompt.
Identifies and corrects errors. Is careful, alert and accurate,
paying attention to details of the job.
- Makes decisions and takes actions that contribute to
exceptional experiences for guests.Physical Activities and Working
Conditions:
- Must be able to work afternoon, evening and night games or
events, prior to opening of facility to the public and/or through
closing of the facility.
- Must be able to stand and/or sit for duration of shift.
- Must have functional manual dexterity to handle cash and Point
of Sale transactions.
Keywords: Seattle Mariners, Seattle , Ticket Operations Coordinator, Other , Seattle, Washington
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