PATIENT SERVICES SPECIALIST(FULL TIME, DAY SHIFT)
Company: University of Washington
Location: Seattle
Posted on: March 19, 2023
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Job Description:
Req #: 217760Department: HMC PARKING AND COMMUTER
SERVICESPosting Date: 02/23/2023Closing Info: Open Until
FilledSalary: $3,298 - $4,314 per monthShift: First ShiftNotes:
**As a UW employee, you will enjoy generous benefits and work/life
programs.For detailed information on Benefits for this position,
click here.
(http://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-classified-staff-20191231.pdf)**
Join our award-winning team at University of Washington Medical
Center (UWMC). Among the top medical centers in the United States
as rated by U.S. News & World Report's "America's Best Hospitals,"
UWMC prides itself on compassionate patient care as well as its
pioneering medical advances. UWMC is operated by the University of
Washington (UW) and serves as a training site for UW's School of
Medicine. The University of Washington is proud to be one of the
nation's premier educational and research institutions. Our people
are the most important asset in our pursuit of achieving excellence
in education, research, and community service. Our staff not only
enjoys outstanding benefits and professional growth opportunities,
but also an environment noted for diversity, community involvement,
intellectual excitement, artistic pursuits, and natural beauty.HMC
Parking and Commuter Services has an outstanding opportunity for a
full time day shift **Patient Services Specialist** (PSS). This
position is a primary point of contact for individuals entering a
lobby in select buildings on the HMC campus. The individual
represents HMC and UW Medicine in a manner that welcomes people and
reflects a strong sense of excellence with regards to both the care
that we provide and the experience that can be expected. Through
actions and behaviors, demonstrates HMC's mission, vision and
values.Monitors the lobby to ensure that patients, visitors, and
staff are able to enter, navigate, and access areas as is intended
and in a manner that is genuinely welcoming and safe.Responds to
patient and visitor requests and provides directions to specified
areas such as clinics, meeting rooms, eating facilities, and other
buildings in a manner that is friendly and supportive.Communicates
information on hospital programs to patients, visitors and staff.
Represents the hospital and programs in a professional and positive
manner.Responds to questions and concerns about parking and with
navigating garages, side streets and the HMC campus.Triages
telephone calls and requests for information to provide a quick and
supportive response. Follows-up with requesters to ensure needs
were met.Assists with orienting new tenants and staff.Oversees the
environmental conditions such as the seating, lighting,
cleanliness, and general safety conditions. Submits work orders to
address needs and to maintain high standards.Responds to questions
associated with repairs and work requests and guides staff to
appropriate contacts and procedures for submitting
requests.Supports communication strategies such as distributing
flyers and announcements. May work in coordination with Security
Services, Parking and Commuter Services, the Safety Officer, etc.
to provide information to visitors and staff.Oversees vendor
check-in and badging activities as assigned.Maintains records and
logs of observations, activities, calls, etc. as directed. Performs
general clerical duties such as answering and screening telephone
calls and assembling and sending information. Creates computer
based documents as assigned.Recommends ways to enhance
communications with patients, visitors, and staff. Participates in
preparation and maintenance of policies and procedures for area of
responsibility.Monitors activity in lobby and requests assistance
as is appropriate. May monitor views from security cameras.May help
guide first responders to areas (when conditions do not create
safety risks for the individual).Serves as a safety warden and
initiates emergency procedures when necessary.Participates in
training associated with job duties and Service Culture
Guidelines.Assigned building may vary. Provides relief to similar
position(s) as assigned.Minimum Qualifications:High School
graduation or equivalent AND one year of healthcare,
administrative, or customer service experience OR equivalent
education/experience.University of Washington is an affirmative
action and equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to, among
other things, race, religion, color, national origin, sexual
orientation, gender identity, sex, age, protected veteran or
disabled status, or genetic information.
Keywords: University of Washington, Seattle , PATIENT SERVICES SPECIALIST(FULL TIME, DAY SHIFT), Other , Seattle, Washington
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