Onsite Implementation Specialist (Bilingual)
Company: SpotOn: Corporate
Location: Seattle
Posted on: March 19, 2023
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Job Description:
At SpotOn, we're helping small businesses and restaurants
compete and win with technology to better connect with their
customers. Think marketing software, website development,
e-commerce, reservations, online ordering, digital loyalty, review
management, and both retail and restaurant point-of-sale (POS)
solutions. Recently, SpotOn has: Raised $300M in Series F funding
(valuing SpotOn at $3.6 Billion) Earned awards for Great Places to
Work and Built In's Best Places to Work Earned award for Inc's
Fastest Growing Company in 2023 Rated the top-rated point-of-sale
(POS) for Restaurants, Bars, Retail, and Small Business by Capterra
users Helped local businesses succeed with technology and support
to battle through the labor shortage while also helping their
employees earn more. This year, we're going even bigger-caring hard
and moving fast down the path of high growth and positive impact.
That's where you come in. This position involves traveling to
different merchants across the United States and is responsible for
coordinating the installation of a Restaurant POS. This includes
physically installing the POS, training the staff and managers on
use of the product, and upselling other pieces of our product suite
that may benefit the owners in running their business. The goal of
this role is to aid in setting up the business to run more
successfully and efficiently prior to installation of Restaurant
POS. Responsibilities: Hardware install- workstations, pin pads,
printers, cash drawers, switches, and other hardware devices that
integrate with RPOS. Install router/ firewall, patch cables, cable
management Onsite training and live support Menu/system
functionality changes Employee additions to system Printing
programming and routing Reporting training and how to use this
information to run business Booking the installations, trainings
and go-live date Exercise discretion as it relates to providing
financial discounts on subscription plans or as part of the
resolution of a customer service problem Acquiring sign offs for
training, taxes, and installations Qualifications: Research shows
that women and members of underrepresented groups tend to apply to
roles only when they check every box on a job description. We
encourage you to apply if you meet the majority of qualifications
and if this role is aligned with your career trajectory. 1+ years
of experience with POS implementation or performing installations
1+ years of experience working in restaurants in positions such as
management, servers, or bartenders Experience working in a wide
variety of restaurant types is a bonus Must be able to travel 3-4
days per week Demonstrated ability to remain calm under pressure
Possess strong analytical and critical problem-solving skills
Excellent written and verbal English communication skills
Proficiency in a second language is a bonus! Ability to interact
with and coach a wide variety of stakeholder, ranging from
restaurant managers and owners, to business executives and chefs
Must be able to remain in a stationary position a minimum of 50% of
the work day The person in this position needs to occasionally move
about inside the office to access file cabinets, office machinery,
etc. May be required to kneel or assume an uncomfortable position
during installation Occasionally lifts and carries equipment in the
office weighing up to 20 pounds Benefits: At SpotOn, we put people
above everything else. We're known for our innovative software and
technology solutions, but we stand out because of the hard-working
humans behind the tech. We can't take care of our clients without
taking care of our employees first, and that's why we invest in you
with a competitive benefits package which includes: Medical, Dental
and Vision Insurance 401k with company match Stock Options Paid
vacation, 11 company holidays, sick time, and volunteer time off
Headspace membership for guided meditation and stress relieving
tools through the Sequoia App* Employee Resource Groups for
Diversity and Inclusion, Women, LGBTQIA+, and other communities
Desk, Chair and Monitor needed for your home office? We got you
Monthly cell phone and internet stipend Unlimited access to virtual
audio and visual workouts through the Sequoia App* Subscription to
Linkedin Learning to expand your knowledge on all kinds of fun
topics Tuition reimbursement for up to 2k per calendar year to
assist with classes of your choice * for those enrolled in the
Anthem plan Compensation: Our base pay range starts at $22-$27 for
this role Please note the salary range listed is just one component
of a competitive compensation package which includes a company
stock plan Offers will be reflective of the candidate's location
and experience. SpotOn is an equal employment opportunity employer.
Qualified candidates are considered for employment without regard
to race, religion, gender, gender identity, sexual orientation,
national origin, age, military or veteran status, disability, or
any other characteristic protected by applicable law. SpotOn is an
e-verify company.
Keywords: SpotOn: Corporate, Seattle , Onsite Implementation Specialist (Bilingual), Other , Seattle, Washington
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