Client Services Representative
Company: NVA
Location: Lynnwood
Posted on: March 19, 2023
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Job Description:
General information
City: Lynnwood
State: Washington
Hospital Name: Northpointe Animal Hospital
Job Type: Support Staff
Description & Requirements
CLIENT SERVICES REPRESENTATIVE
Job Summary
The Client Services Specialist is an invaluable member of the
hospital team who works directly with a Hospital Manager and
supporting medical staff to provide exceptional customer service
while maintaining a smooth and efficient flow of clients and
patients through the animal hospital.
Job Responsibilities
---Responsible for greeting clients, determining the needs of the
clients and patients, and completing the check-in and check-out
process. Models a professional and courteous manner with staff and
clients.
---Follows established policy and procedures in scheduling clients
for prompt treatment of ill and/or injured patients, as well as
proper scheduling of patients in need of vaccinations, rechecks,
surgeries, in-hospital procedures, and other services that require
the doctors' and technicians' time.
---Helps with client reminders for annual health assessments,
parasite checks, dentistry, senior care, etc.
---Pulls patient charts for daily scheduled appointments and
collects information to make necessary updates, including the
creation of new charts, when appropriate.
---Assists technician in filling prescriptions with appropriate
medication and providing routine instructions to owners on the
proper administration of the medication.
---Performs over-the-counter sales of merchandise such as food and
special diets, shampoos, flea and tick control products, heartworm,
etc. Demonstrates a technical knowledge of products and is capable
of assisting clients with their product needs.
---Invoices clients, collects fees, makes change, imprints credit
card forms, and obtains authorization for credit charges following
the credit policies of the hospital.
---Demonstrates basic emergency procedures and can give proper
information on transporting the patient to the hospital.
Responsible for advising hospital staff about incoming
emergencies.
---Maintains appearance and cleanliness of the waiting room and
reception area, including re-stocking of products, office supplies,
client educational materials, hospital brochures, etc.
---Prepares and sends welcome letters, new client information
packets, referral and thank you letters, condolences, long wait
notes, and other correspondence for the doctors and/or Hospital
Manager.
---Demonstrates a full working knowledge of PIMS procedures and
functional applications.
Skills and Basic Qualifications
---High school diploma or GED required. Bachelor's degree
preferred.
---Prior client service experience in related area preferred but
not required
---Proper telephone etiquette and client service excellence
---Basic veterinary medical knowledge, including products and
services
---Excellent oral and written communication skills
---Basic computer skills (Microsoft Office, e-mail, and practice
management software experience preferred)
---Strong organizational skills with ability to multi-task and
still attend to details
Keywords: NVA, Seattle , Client Services Representative, Other , Lynnwood, Washington
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