Customer Assistance Representative
Company: American Eagle Airlines
Location: Seattle
Posted on: March 19, 2023
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Job Description:
American Airlines is seeking Full Time Customer Assistance
Representative at the Seattle-Tacoma International Airport. The
terms and conditions of this position are covered by the CWA-IBT
Collective Bargaining Agreement. If you are a member of CWA-IBT
union workgroup, you must submit a transfer request and not apply
to this job posting. Please go to and submit a transfer request.
Starting pay is $16.99 per hour. IntroAre you ready to explore a
world of possibilities, both at work and during your time off? Join
our American Airlines family, and you'll travel the world, grow
your expertise and become the best version of you. As you embark on
a new journey, you'll tackle challenges with flexibility and grace,
learning new skills and advancing your career while having the time
of your life. Feel free to enrich both your personal and work life
and hop on boardWhy you'll love this job The Customer Assistance
Representative interacts with customers in a courteous, efficient,
friendly and professional manner. What you'll doThese are the
essential functions of the job This list is intended to reflect the
current job but there may be additional essential functions (and
non-essential job functions) that are not referenced. Management
will modify the job or require other tasks be performed when
operationally necessary, observing, of course, any legal
obligations including any collective bargaining obligations.
Greeting customers when they enter the airport or arrive in the
ticket area Monitor the ticket counter area to ensure it is in
compliance with safety policies and procedures Assisting customers
with self-service kiosk check-in and kiosk baggage processing
(e.g., printing boarding passes and receipts) Servicing and
maintaining kiosk machines (e.g., load paper, clean surfaces)
Troubleshooting kiosk technology issues to identify the source of
issues or errors Communicating with IT about kiosk technology
issues that require additional servicing Verifying that customers'
carry-on baggage complies with FAA/American Airlines polices (e.g.,
size, quantity) Verifying and clearing travel documents (e.g.,
passports, visas) for customers traveling internationally (e.g.,
using the Timatic database available in the kiosk) Assisting
customers with checked baggage processing (e.g., completing credit
card transaction, self-tagging, verifying weight) Queuing lines in
ticket counter areas based on departure times or type of assistance
needed (e.g., special assistance, to reduce volume of lines or wait
time) Accepting and activating customers' self-tagged baggage at
the activation station Physically moving baggage throughout the
ticket counter area (e.g., move checked baggage to belt, move
oversized bags to designated oversized baggage location) Assisting
customers with checking their assistive devices, sporting
equipment, and other oversized items (e.g., verify adherence to
appropriate policies) Refer customers to customer service agents
when appropriate Performing clearance and verification of documents
at kiosks Assisting with the physical movement of non-ambulatory
customers as they board, deplane, or otherwise move throughout the
gate and larger terminal area Assisting unaccompanied minors with
boarding, deplaning, or other transportation Providing customers
with gate information and directions Performing paging activities
(e.g., to announce forgotten items, to ask customers to return to
locked bags) (at some airports) Possibly performing additional
related duties as deemed operationally necessary by management
consistent with the collective bargaining agreement Reporting to
position on time, as scheduled, and at your assigned station or
location, including mandatory overtime requirements, varying
shifts, weekends, and holidays Complete job-relevant trainings
Adhere to government regulations (e.g., DOT, FAA, TSA) Adhere to
company policies, procedures, and performance standards Wear
uniforms as required by company policy Provide quality customer
service in a professional manner in accordance with American's
guidelines Use multiple internal resources/systems, including
during customer interactions Reasonable accommodations may be made
for qualifying individuals with disabilities. All you'll need for
successMinimum Qualifications- Education & Prior Job Experience
High School diploma or GED or international equivalent Must be 18
years of age or older Read, write, fluently speak and understand
the English language. Bilingual language skills may be required in
some locations Applicable valid driver's license as required by
local authorities Completion of a pre-employment drug screen,
comprehensive background check and/or fingerprinting to satisfy
company and security requirements Must fulfill FAA criminal
background checks to qualify for unescorted access privileges to
airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US
Customs security badges, if applicable Must be authorized to work
in the U.S. Preferred Qualifications- Education & Prior Job
Experience Working knowledge of Sabre or any other Passenger
Service System Previous face to face Customer Service experience
Working in a fast pace environment What you'll getFeel free to take
advantage of all that American Airlines has to offer: Travel Perks:
Ready to explore the world? You, your family and your friends can
reach 365 destinations on more than 6,800 daily flights across our
global network. Health Benefits: On day one, you'll have access to
your health, dental, prescription and vision benefits to help you
stay well. And that's just the start, we also offer virtual doctor
visits, flexible spending accounts and more. Wellness Programs: We
want you to be the best version of yourself - that's why our
wellness programs provide you with all the right tools, resources
and support you need. 401(k) Program: Available upon hire and,
depending on the workgroup, employer contributions to your 401(k)
program are available after one year. Additional Benefits: Other
great benefits include our Employee Assistance Program, pet
insurance and discounts on hotels, cars, cruises and more Feel free
to be yourself at AmericanFrom the team members we hire to the
customers we serve, inclusion and diversity are the foundation of
the dynamic workforce at American Airlines. Our 20+ Employee
Business Resource Groups are focused on connecting our team members
to our customers, suppliers, communities and shareholders, helping
team members reach their full potential and creating an inclusive
work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction
as you do your part to keep the largest airline in the world
running smoothly as we care for people on life's journey? Feel free
to be yourself at American.Travel to the interview and any
subsequent relocation expenses are the responsibility of the
candidate.
Keywords: American Eagle Airlines, Seattle , Customer Assistance Representative, Other , Seattle, Washington
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