PATIENT CARE COORDINATOR SUPERVISOR - HEART INSTITUTE (FULL-TIME, DAYS)

Company: University of Washington
Location: Seattle
Posted on: March 20, 2023

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content Req #: 218863 Department: UW MEDICINE - MONTLAKE - HEART INSTITUTE Job Location Detail: Main Hospital 1959 NE Pacific St., 3rd Floor, Seattle, WA 98195 Posting Date: 03/10/2023 Closing Info: Open Until Filled Other Compensation: Union Position: Yes Shift: First Shift Benefits: The University of Washington (UW) offers a wide range of benefits as part of your total compensation package. Choose from top medical and dental insurance programs; plan for your future with tax-deferred investing through the UW retirement options; enjoy generous vacation and sick leave policies; and protect yourself and your family with life and long-term disability insurance. For detailed information on Benefits for this position, click here. The UWMC Cardiology Clinic has an outstanding opportunity for a Patient Care Coordinator Supervisor (Full-Time, Day Shifts). This position directly supervises the Heart Institute's Patient Care. This position provides PCC coverage as part of the daily operations as needed, including, but not limited to, scheduled and unscheduled absences. This position exists within our department to train, support, coach, mentor, and provide leadership to HI's Patient Care Coordinators. With the Heart Institute's overall growing volumes, this leadership structure is necessary in order to meet the needs in a structured and efficient manner.

PRIMARY RESPONSIBILITIES:

• Assist patients, referring physicians and physician practice staff with scheduling of their Cardiac surgery, arranging complex diagnostic procedures and tests and/or entering referrals for the coordinating request for consultation among other medical specialties within the UWMC as requested by our Cardiologist. This person also works with the patient and referring physician to collect, assess, and triage information concerning the patient's medical status from the referring physicians and the community .
  
• Schedule interventional cardiology proceduralists, cardiac surgeons, electrophysiologists and cardiac anesthesia is performed as needed for procedures in CVPU (Hybrid CV Procedure Suite, Cardiac Cath Labs, EP Labs), Cardiac -Thoracic-Vascular suites in the Main OR, and PACU and other settings for TEEs, Cardioversions, Biopsies, and Balloon Pump placement.
  
• Supervise assigned staff ensuring they are in compliance with regulatory agencies, insurance and other financial requirements, and UWMC policies and procedures.
  
• Assist staff in researching and resolving patient care issues. Receives and resolves patient complaints.
  ---Make initial contact and provides information to the patient or the referring physician on behalf of the Cardiology department as a new patient to our clinic.
  
• Act as primary contact person to the patient and family, referring physician, outside agencies, staff from other hospitals and the general public by providing information and advice regarding HI Cardiovascular Ambulatory Services department.
  
• Interview new patients and from that evaluation, will be able to determine which Cardiologist and/or Cardiac Surgeon, as needed, that patient should be scheduled with depending on their Cardiology needs. Provides out of town patients with housing information and UWMC shuttle services information.
  
• Ensure the outcome of treatment recommendations for continued care is conveyed to referring physicians by faxing over a sheet that will provide the referring physician with the date of the scheduled appointment as well as with the name of the provider their patient will be seeing.
  
• Act as a resource to physicians and fellows in the Cardiology Department.
  Skills and Competencies:
  
• HIPAA Compliance - Demonstrate knowledge and understanding of patient privacy rights. Maintains complete confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic or verbal form, which may jeopardize the privacy of patients. Accesses and uses the minimum necessary patient identifiable information and only when necessary to perform job responsibilities and duties.
  
• Compliance Program - Demonstrate comprehensive knowledge and understanding of, and adherence to, UWMC's Compliance Program policies, procedures and standards of conduct. Demonstrates conduct that reflects a commitment to these standards. Participates in training activities as required by the compliance program by the stated deadlines.
  
• Cultural - Demonstrate an awareness of the patients' and coworkers' views, traditions, and actions in light of individual cultures. Asks patients and families about specific beliefs, practices, and customs that may be relevant and important during medical treatment and hospitalization. Understands and is able to incorporate into patient care how those preferences affect the way in which care should be delivered. Respectfulness is shown to coworkers.
  
• Communication - Ability to proficiently read, write, understand, and communicate in English commensurate with the duties and responsibilities of the position to understand and respond to policies, procedures, overhead pages and alarms, in a manner that will ensure personal health and safety, and the safety of other staff, patients, and visitors, during the course of an emergency or an unusual incident, should one occur while present at the work site or in the facility.
  
• Service Orientation - Support the organizational and service area's mission and vision. Demonstrates knowledge of and applies the UWMC Standards for Service Excellence: Introduces themselves; Escorts as needed; Responds and follows through with complaints; Asks what name the person wishes to be called; Refers people to those who can give assistance; Apologizes and provides additional services for patients who have been inconvenienced or who need special assistance; Assists if someone looks lost; Privacy is maintained and care-related discussions are conducted in private settings; Anything else is always the manner in which conversations are ended. Demonstrates the ARISE (Accountability Respect Innovation Service Excellence) values.
  
• Relationship and Teamwork - Communicate effectively and respectfully with individuals and groups. Contributes to positive working relationships and collaborative teamwork with all disciplines and departments. Recognizes own stress and the impact on others. Identifies and manages stressors utilizing the guidance of others. Remains flexible with changes that are occurring in the department and/or medical center. Concerns/issues regarding departmental/organizational operations are communicated to the employee's supervisor/manager.
  
• Economics of Care - Demonstrate knowledge of cost efficiencies in the delivery of care such as identifying and pursuing quality improvement opportunities and utilizing appropriate supplies and resources.
  
  REQUIRED QUALIFICATIONS:
  Bachelor's Degree in a medically related or public relations field AND two years of experience as a Patient Care Coordinator OR Equivalent education/experience
  
  ABOUT UW MEDICINE MONTLAKE
  UW Medical Center - Montlake's culture of excellence emphasizes collaboration, teamwork and a supportive environment that puts patients first - a place where every team member is heard and every contribution is valued. Our patient-centered care is powered by exploration. For more than 50 years, we've made discoveries that have helped set medical standards worldwide. Education is part of everything we do. From first of their kind, life-saving surgical procedures to routine adult, maternal and newborn medicine, we're training the next generation of medical professionals.
  
  Excellence. Exploration. Education. Become part of our team, and join our mission to make life healthier for everyone in our community.
  
  ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
  UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
  
  All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law . COVID-19 VACCINATION REQUIREMENTEmployees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: University of Washington, Seattle , PATIENT CARE COORDINATOR SUPERVISOR - HEART INSTITUTE (FULL-TIME, DAYS), Other , Seattle, Washington