Critical Incident Responder
Company: Community Passageways
Posted on: May 27, 2023
Summary of Position
Reporting to the Critical Incident Manager or a Critical Incident
Leads, the Critical Incident Responder provides compassionate
on-scene violence interruption, crowd control, de-escalation, and
stabilization at scenes of violence. They are an integral part of
the Critical Incident Response System and are trained in crowd
control, de-escalation, and stabilization.
The employee must be able to perform the essential functions of
this position satisfactorily and, if requested, reasonable
accommodation will be made to enable employees with disabilities to
perform the essential functions of their job, absent undue
hardship. The Employer retains the right to change or assign other
duties to this position.
- Adhere to strict and unified protocols.
- Be on call during designated hours for Critical Incident
notification and deployment to incidents
- Arrive on scene within specified time frame of deployment by
CIR Manager and/or Lead
- When deployed, report in at minimum every 15 minutes to CIR
Manager via text
- Provide critical incident assessment and violence interruption
- Arrive, park safely, and establish that it is safe to engage at
- If first on scene, text manager and members of coverage
- Text CIR Manager and/or Lead that you are engaging
- Assess the scene for witnesses, known community members/allies,
law or safety officers, other unoccupied first responders
- Identify yourself to stakeholders and ask how you can
- Gather information including the harmed party, nature of the
incident, people involved who may need additional support,
- Provide crowd control, de-escalation, mediation, and conflict
- Provide basic emergency resources packets and
directions/transportation assistance to hospital as
- Notify CIR Manager and/or Lead when scene is safe/clear and no
further action needed
- Participate in rigorous team pre-brief to plan for safe and
protocol driven deployments
- Review and refine protocol alongside CIR Manager and Leads
- Inform and help execute team plan for specific "hotspot"
- Confirm coverage and staffing plan. Notify CIR Manager as soon
as possible, no less than 48 hours before assigned shifts, if
unable to be on call during assigned shift.
- Participate in team debriefs follow-up to engage and support
people directly impacted by gun violence:
- Provide referral information and linkage to Resource Navigation
and Community Safety Managers
- Partner with the Community Safety Team to conduct initial risk
assessments and develop 24, 48, and 72 hour emergency safety plans
following each incident
- Ensure safety protocols are developed in real time in response
to the unique incident and shared for safe passage, vigils,
funerals, and memorials
- Participate in weekly "hot spot" remediation, pop up events,
and safe passage efforts in partnership with the Community Safety
- Inform CIR Manager and/or Leads of young people who should be
referred to the Resource Navigation and Community Safety Teams
- Attend regularly scheduled supervision meetings with CIR
Manager to review workload and schedule, highlight successes, and
find solutions to challenges
- Attend mandatory team meetings to go over protocols, hot-spot
remediation, and social network analysis
- Provide and maintain records for data and tracking report as
requested by CIR Manager and/or Lead
- Attend all required training and professional development
- Lived experience with the criminal legal system - policing,
jail, state supervision. We believe in a peer-led model and value
the lived experience of those most impacted by the system.
- Ability to prioritize workload and daily activities and
complete tasks in a timely manner.
- Ability to set boundaries, resolve conflicts, and de-escalate
- Ability to work under pressure, receptive to change, willing to
learn, with a cooperative approach to problem-solving.
- Ability to establish and maintain effective working
relationships with staff, participants, and outside contacts.
- Commit to understand deeply and seek to dismantle the systems
of oppression impacting communities of color
- Value the intrinsic worth of young people and their unlimited
- Maintain a restorative justice orientation in relationship to
staff, partners and participants
- Be a self-aware (know your strengths and weaknesses), engaged
and adaptable team player
- Take ownership of projects, be self-motivated, and practice
independent problem solving
- Be flexible about changing priorities and manage competing
- Observe the highest level of discretion in protecting
confidential information and preserving database security
- Practice excellent oral and written communication, especially
- Exercise a willingness and ability to execute routine
administrative procedures and tasks
- Basic knowledge of mainstream office software such as G Suite,
email and calendar scheduling tools Requirements
- Travel throughout the community to respond to incidents and
provide support in person and in real time response are required
for this position. Working Conditions
- Hybrid work locations:
- Out on the field
- Remotely (Zoom/Google meet, text messaging, phone calls from
home or a location where you can work from)
- Community Passageways offices located in Seattle, WA (South End
and Central District)
- Physical Demands
- Occasionally work in hazardous conditions (i.e. crowds,
escalated situations, etc.)
- Must be able to remain in a stationary position for a prolonged
- Must be able to occasionally move about, especially outdoors
and in community spaces.
- Constantly operated a cell phone, laptop/tablet.
- Constantly moving from one location to another (office space,
work in the community, meeting/training space, etc.)
- Must be able to communicate information and ideas so others
will understand. Must be able to exchange accurate information in
- Occasionally works in outdoor weather conditions.
- Ability to observe details at close range (within a few feet of
- Occasionally move boxes or items weighing up to 20 pounds for
various program needs.
- Occasionally ascends/descends stairs.
- Occasionally move in tight and confined spaces like a
- Occasionally work in outdoor weather conditions, including low
and high temperatures, and in precipitation and wind.
- Occasionally work in noisy environments.
Keywords: Community Passageways, Seattle , Critical Incident Responder, Other , Seattle, Washington
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