Mid-level IT Specialist
Company: Peraton
Location: Seattle
Posted on: May 28, 2023
Job Description:
Responsibilities
Peraton is hiring Mid-level IT Specialists to support our DHS
customer at Federal Air Marshall (FAMS) locations across the U.S. -
You'll be responsible for delivering professional, high quality
services directly to end users, providing both remote and in-person
support for new installations and break/fix incidents. - You will
be responsible for supporting and troubleshooting a variety of
technologies (Cisco switches, fiber backbone, Network
interconnectivity, desktops/laptops, tablets, local/network
printers/scanners, peripherals, network devices, communication
devices (cellphones, desk phones) adhering to contracted service
level agreements. -
Day to Day Work Responsibilities:
- Provides technical support for end user devices hardware
(laptops, printers, tablets, mobile devices) and peripherals,
software (COTS, GOTS, Web), network infrastructure (routers,
switches, etc.), Voice over Internet Protocol (VoIP), audiovisual
display systems, analog and wireless technologies.
- Schedules and coordinates customer desk-side support for the
installation of new software or to performance hardware or software
break/fix activities.
- Sets-up and configures new end user equipment including
laptops, mobiles devices, printers, VoIP phones and other
peripherals.
- Documents all changes in ticketing system to ensure all asset
and configuration information is up to date.
- Investigates and resolves all connectivity issues related to
end-user as well as site infrastructure IT equipment.
- Executes and maintains IT infrastructure inventory information,
completing regularly scheduled inventories of all IT cabinets and
IT cabinet equipment, updating pictures, drawings and asset
information.
- Recommends through Peraton management customer service and IT
process support enhancements, researching and recommending new
technologies and procedures.
- Provide technical guidance for directing and monitoring
information systems operations
#TSAPeraton2022
Qualifications
Basic Qualifications:
- Bachelor's degree and 5 years' experience or Associates degree
and 7 years' experience and HS diploma/equivalent and 9 years
relevant experience
- U.S. Citizenship, must have the ability to obtain a DHS
Entrance on Duty (EOD) clearance
- Must have extensive experience with desk-side IT support and
the ability to communicate in a professional manner with senior
executive government staff
- Experience supporting variety of IT technologies (Laptops,
desktops, Mobile devices, etc.)
- Self-motivated and proactive - able to work independently with
minimal supervision, identify opportunities and develop new
ideas
- Must have the ability to install Cisco switches and complex
fiber backbone interconnectivity
- Knowledge and experience connecting/patching/repairing Cat6 &
fiber infrastructure
- Able to plan and prioritize team workload to ensure objectives
are achieved on time
- Experience working in a professional security environment
balancing multiple tasks and prioritizing as required
- Team Player - Ability to contribute to a much larger team
ensuring Mission Critical Facilities issues and customer requests
are met in a timely fashion
Preferred Qualifications:
- Relevant DHS focused experience
- A+ Certification
- Network+ Certification
- Cisco & Microsoft Certifications
- Experience running and/or managing projects
Peraton Overview
Peraton drives missions of consequence spanning the globe and
extending to the farthest reaches of the galaxy. As the world's
leading mission capability integrator and transformative enterprise
IT provider, we deliver trusted and highly differentiated national
security solutions and technologies that keep people safe and
secure. Peraton serves as a valued partner to essential government
agencies across the intelligence, space, cyber, defense, civilian,
health, and state and local markets. Every day, our employees do
the can't be done, solving the most daunting challenges facing our
customers.
Target Salary Range$51,000 - $82,000. This represents the typical
salary range for this position based on experience and other
factors.
EEO Tagline (Text Only)An Equal Opportunity Employer including
Disability/Veteran.
Keywords: Peraton, Seattle , Mid-level IT Specialist, Other , Seattle, Washington
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