Product Support Representative

Company: Talentrust
Location: Seattle
Posted on: May 28, 2023

Job Description:

Client: Komptech Americas
Position: Product Support Representative
Location: Seattle, WA (remote with travel throughout PNW region)
Compensation: $60k - $70k + commissions
Komptech Americas is a leading North American supplier of innovative technology for the recycling industry. We are hiring for a Product Support Representative who will help us strengthen our customer relationships and continue our growth trajectory.
What you will be doing:
The Product Support Representative is an intelligent, independent, organized and self-driven individual who, with guidance from the Sr. Area Sales Manager, develops, executes, manages and reports on ongoing sales and customer support efforts within their specific geographic area of responsibility. They have become deeply familiar with the Komptech product portfolio, customer applications and waste and recycling markets. The Product Support Representative takes a consultative approach to help clients understand their challenges and see new opportunities. They educate clients on best practices and technologies to help them achieve success. They are always striving to maintain the highest level of customer uptime.
The Product Support Representative has a passion for helping customers. A constant focus on delivering high-quality sales and after sales service while self-prioritizing responsibilities and tasks to maintain a profitable and productive geographic area of responsibility. They efficiently utilize sales enablement tools, including Salesforce CRM and Microsoft Office products. They leverage the company ERP, Acumatica for best practices in data management, reporting and understanding their customers in their geographic area of responsbility.
The Product Support Representative role requires both sales and technical skills to be utilized. The Product Support Representative will primarly operate in a key direct sales territory for Komptech Americas. The role will require the individual to navigate between sales, after sales and operational duties on a weekly basis.
Essential Role Responsibilities:

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  Manage multi-state assignments and responsibilities for a significant number of products and customers.
  
  
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  Travel regularly throughout your assigned territory (Pacific Northwest) to visit customer sites.
  
  
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  Partner closely with the regional Sr. Area Sales Manager and other sales and after sales team members to maximize sales, support customer uptime and promote market expansion.
  
  
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  Increase sales to end-users by emphasizing USPs and technical advantages over competitors.
  
  
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  Drive revenue opportunities for service and parts in the region through courtesy inspections and customer site visits.
  
  
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  Support all activities related to machine rentals, including rental check in, check out, start-up and training.
  
  
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  Support all activities related to machine demonstrations in the geographic area of responsibility.
  
  
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  Visit every customer in person in the geographic area of responsibility at least once a quarter.
  
  
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  Provide first-line product and customer support as the primary liaison between Komptech and the customer including technical troubleshooting support.
  
  
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  Work with customers to enable ongoing preventative maintenance inspections and equipment training.
  
  
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  Utilize Salesforce CRM and other software tools to streamline a repeatable sales process, enable accurate pipeline reporting and improve customer support.
  
  
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  Supply ongoing technical information and advice on the Komptech product portfolio to customers.
  
  
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  Provide machine demonstrations, setups and customer training on Komptech equipment and components across applications to support customers and convert sales opportunities to closed-won transactions.
  
  
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  Consistently and effectively communicate customer needs, activities, opportunities, market needs and other relevant information to the regional Sr. Area Sales Manager.
  
  
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  Support regional sales and after sales team members with weekly, monthly and quarterly operational activities both internally and externally.
  
  
  What you will need to succeed:
  
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    Technical degree from a vocational college preferred, or an equivalent combination of education and experience. Electrical and mechanical experience or training is preferred.
    
    
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    Excellent communication skills in English, with the ability to confidently convey information to technically trained and non-technical customers. Spanish speaking a plus.
    
    
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    Ability to travel up to 4 days per week, including locally and overnight, and work from a home office when not on the road.
    
    
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    Energetic, highly motivated and organized team player able to quickly form professional relationships.
    
    
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    High-level interpersonal skills to guide and negotiate with clients toward recommended product solutions.
    
    
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    Self-motivated, self-directed and self-managed with excellent organizational and time management skills to perform productively with minimal supervision.
    
    
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    Able to develop a thorough knowledge and understanding of the market applications of Komptech products.
    
    
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    Ability to research and absorb new, unfamiliar industry and product information and convert it verbally and visually into effective sales information or presentations that engage customers in our brand voice.
    
    
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    Professional presentation skills suited to effectively present Komptech solutions and product differentiation at various customer organizational levels.
    
    
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    Proficient with MS Office (Outlook, Excel, Word), iOS mobile devices, and other productivity software applications.
    
    
    Why Komptech Americas?
    Komptech Americas is a forward-thinking, customer-centric organization that values and supports its team members from a set of established Core Values. We maintain a healthy, inclusive, fun working culture that enables our team to perform at their best. We are leaders in our industry and seek professionals who have a passion for their work and its positive impact on our planet.
    We offer:
    
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      Competitive salary
      
      
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      Medical, dental, and vision insurance
      
      
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      RRSP with company match
      
      
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      Generous paid time off - new hires accrue 16 PTO days in the first year
      
      
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      Paid holidays
      
      
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      Paid continuing career education
      
      
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      Life insurance, including AD&D (family coverage is also available)
      
      
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      Long-term disability insurance
      
      
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      Short-term disability insurance is available
      
      
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      Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
      
      
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      Health and wellness program
      
      
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      Opportunities for career advancement
      
      
      Komptech Americas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Kim Lee at klee@talentrust.com.
      ID: 2023-5727
      External Company Name: TalenTrust LLC
      External Company URL: http://www.talentrust.com/

Keywords: Talentrust, Seattle , Product Support Representative, Other , Seattle, Washington