PROGRAM OPERATIONS SPECIALIST - AIRLIFT NORTHWEST (PART-TIME, DAYS)

Company: University of Washington
Location: Seattle
Posted on: May 28, 2023

Job Description:

PLEASE NOTE THAT THIS POSITION IS LOCATED PHYSICALLY IN JUNEAU, ALASKA - THE REMOTE LOCATION REFERS TO IT BEING OUT OF WASHINGTON STATE - NOT TO IT BEING A REMOTE WORKING OPPORTUNITY
A higher degree of healthcare.
All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.
Become part of our team, and join our mission to make life healthier for everyone in our community.
Airlift Northwest - HMC Strategic Outreach has an outstanding opportunity for a part-time (60% FTE, 24 hours per week, day shift) AIRLIFT NORTHWEST, PROGRAM OPERATIONS SPECIALIST in JUNEAU, ALASKA.
This position will work with the ALNW outreach team and be responsible for the referral development program as it relates to the SE Alaska market. This will include the responsibility of analyzing patient flight requests in SE Alaska, identifying trends, and aligning with ALNW outreach strategies and initiatives. Work closely with Juneau staff by collaborating on outreach opportunities and tactics.
RESPONSIBILITIES:

• Developing local systems and structure to support ALNW strategic outreach strategies and tactics.
  
• Regularly communicate progress towards goals, feedback from requestors and staff, and overall performance of outreach in SE Alaska.
  
• Work with local staff to identify and staff community events.
  
• Work with local staff to track all outreach activities in EMS Charts.
  
• This position will work closely with the ALNW Outreach Manager but will be expected to quickly work independently bringing his/her expertise in marketing and referral development to implement ALNW strategic outreach tactics locally.
  
• The SE Alaska market is critical to the success of ALNW. The flights from this region represent the largest reimbursements for the organization. The SE Alaska market depends on air medical programs to serve as a bridge to life saving care.
  
• Execution of ALNW outreach tactics in SE Alaska.
  
• Schedule and attend group and one on one meetings with requestors and community leaders throughout the SE Alaska region. This includes setting meetings with local clinical and management staff as well as the Medical Director and Associate Medical Director.
  
• Identify and represent Airlift Northwest at community events and education.
  
• Implement outreach tactics in the SE Alaska region. This includes analyzing ALNW outreach tactics and recommending strategies and changes based on the needs of the local community.
  
• Analysis of market data using ALNW data sources and market data.
  
• Using ALNW data to analyze current and potential requestor relationships. Additionally, identify local businesses to target for AirCare sales. Detailed targeting and tactics are necessary to preserve resources both human and financial.
  
• Position will be responsible for identifying key requestor relationships and creating detailed plans to further develop these relationships.
  
• Collaboration with local staff and management in managing outreach projects and regular communication with requestors.
  
• Work with local staff to manage local outreach projects as necessary. Coordinate with flight nurses and management to monitor progress on assigned outreach to local communities.
  
• Organize attendance at local hospital trauma advisory boards, state trauma meetings, and other meetings pertinent to the mission.
  REQUIREMENTS:
  
• Bachelor's Degree in Business, Marketing, Communications or similar field.
  
• 2-3 year's experience in the process, flow, and operations of sales and outreach.
  
• Experience in developing and analyzing prospect lists, cold calling, developing customer relationships, and identifying and meeting customer needs.
  
• Proficiency in Microsoft Office suite. Familiarity with CRM software.
  
• Equivalent experience may substitute for the degree requirement.
  DESIRED:
  
• Experience in direct sales
  
• Experience in healthcare and/or medical transport
  
• This position requires a dynamic person who is extroverted, a good speaker and strategic
  
• Ability to devise multiple tools for communicating on multiple channels to external providers
  CONDITIONS OF EMPLOYMENT:
  
• Out of the office on outreach visits, driving, flying, meeting with outside organizations.
  
• In private office at ALNW Juneau base.
  
• Participating in meetings with large and small groups of Physicians, Nurses, Medics, Forest Service, etc....
  UW Medicine includes Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine, and Airlift Northwest.
  REQUIREMENTS:
  SEE ABOVE
  Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
  The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
  To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
  Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
  COVID-19 VACCINATION REQUIREMENT
  Employees of the University of Washington are required to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the Final candidate guide to COVID-19 vaccination requirement webpage for information about the medical or religious exemption process for final candidates.

Keywords: University of Washington, Seattle , PROGRAM OPERATIONS SPECIALIST - AIRLIFT NORTHWEST (PART-TIME, DAYS), Other , Seattle, Washington