Consumer Loan Title Specialist

Company: Seattle Credit Union
Location: Seattle
Posted on: May 28, 2023

Job Description:

Job Title: Consumer Loan Title Specialist
Functional Area: Member Experience / Operations Support
Department: Operations
Reports to: Operations Assistant Manager
Employee Type: Regular, FT
FLSA Status: Non - Exempt

Seattle Credit Union is proud to be an Equal Opportunity Employer/Affirmative Action employer. All qualified applicants, including racial and ethnic minorities, women, veterans, individuals with disabilities are encouraged to apply.

Role at Seattle Credit Union

Seattle Credit Union is committed to finding inclusive and innovative solutions to meet and exceed member needs. To positively impact our communities, we employ technology, financial services and education in helping our members meet their goals. We're looking for creative, compassionate, outward-focused professionals.

The Consumer Loan Title Specialist will handle title maintenance requests by members and work with various State licensing agencies and collateral management vendors to complete the transaction. This role will review funded Title secured loan files and work with Washington State licensing agencies to perfect the collateral. Title work will be performed in a timely and proficient manner in accordance with Credit Union and department standards. This role is responsible for providing excellent service to our members and internal customers.

Essential Job Functions

• Perform all responsibilities in accordance with Seattle CU Competencies, compliance, regulatory and Information Protection requirements.
• Service Title secured loans and assist in the resolution of problems in accordance with credit union policy and in compliance with state and federal regulations.
• Maintain a thorough knowledge of titling laws and regulations for the state of Washington. Work with out-of-state licensing agencies and research state licensing requirements, as needed.
• Ensure that all members receive prompt, efficient, courteous, and professional service and that member problems/complaints are resolved promptly and courteously, with follow through to resolution.
• Have a thorough knowledge of credit union departments and how they interact with each other.
• Retrieve, work, and maintain title secured loan reports as assigned. Notify management of any trends or major errors in information being reported.
• Perform loan adjustment functions as assigned including researching and resolving member disputes, processing loan modification requests and collateral modifications, performing loan maintenance, and converting title secured loans to personal loans when appropriate.
• Review funded title secured loan files to ensure Department of Licensing documents are complete and accurate, all fees and taxes collected, and title/registrations included.
• Work with Retail, Consumer Loan Processing, and members to obtain the proper documentation needed to license and/or perfect title, as needed.
• Release title liens when collateral loan is paid in full.
• Monitor perfection of vehicle titles, and work discrepancy and error reports in the collateral management system.
• Perform Quality Control functions including maintaining a log of errors for training purposes.
• Work with vehicle licensing agency to perfect titles and register collateral.
• Perform title maintenance for members.
• Notify management of any trends or major errors in information being reported.
• Recommend improvements to processes as necessary to achieve continuous quality improvement and maximum efficiency.
• Ensure all documentation is maintained in an organized and secure manner.
• Perform additional duties, as assigned.
  
  Knowledge, Skills and Abilities
  
  
  • Passion to help the underserved.
  • Creative, flexible, results-oriented demeanor.
  • Strong tech interest and the ability to teach others.
  • Leads others in a dynamic, positive way.
  • Communicates with tact, discretion, and empathy.
  • Professional appearance and demeanor.
  • Ability to handle several tasks and priorities simultaneously.
  • Proficiency working within a virtual work space with adaptability to work in office.
    
    Qualifications and Experience
    
    
    • High School Diploma/GED required
    • Minimum two years of experience working in the financial services industry required with experience in consumer loans preferred.
    • Minimum two year of experience in vehicle title processes.
    • Ability to work independently and as a team member while using discretion and sound judgment in decision making.
    • Ability to perform in a multi tasked environment with the ability to prioritize using organizational and technical skills.
    • Ability to solve difficult problems with effective solutions: asks good questions and probes.
    • Proficient verbal and written skills to effectively communicate.
    • Spirit of volunteerism preferred.
      
      Working Conditions
      
      
      • May be required to attend off-hours and off-site meetings.
      • Indirect exposure to robbery.
      • Work is a mix of in-office and remote from home work.
      • Headquarters office is based in Seattle, WA.
      • Full-time hours required
      • Benefits: Credit Union supports and invests in our employees. We offer many great benefits including zero contribution medical, dental, and vision plans for our employees. Additionally, SCU offers a generous paid time off program as well as a 401k plan with a dollar-for-dollar employer match up to 5%.
        
        To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
        
        Other details
        
        • Pay Type Hourly
        • Min Hiring Rate $34,800.00
        • Max Hiring Rate $52,200.00
          
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Keywords: Seattle Credit Union, Seattle , Consumer Loan Title Specialist, Other , Seattle, Washington