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Company: University of Washington
Location: Seattle
Posted on: September 21, 2023

Job Description:

If you are using a screen reader and experience any difficulty accessing our web pages, please call 206-543-2544 or email UWHires and we will be happy to assist you. jump to content Benefits: As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here. The UWMC Resource Team has an outstanding opportunity for a Full-Time Patient Services Supervisor (Day Shifts).

The Patient Services Specialist Supervisor is responsible for a variety of non-clinical administrative and programmatic functions within boarding locations and supports operations of the Central Resource groups and Patient Transport. The major programmatic scope includes equipment and supply management, change management, coordination with ancillary departments to ensure ongoing readiness to optimize boarding locations for patient flow. Additionally, the Operations Supervisor will provide a variety of administrative support functions including but not limited to timekeeping, record storage and retention, employee education and training coordination and ongoing process improvement efforts.


  • Maintains a current knowledge base of UWMC and unit specific information systems. Proactively works to improve programs and systems.
  • Work with House Supervisor and Resource Team leadership to manage activities related to surge, boarding areas, labor pools and logistics.
  • Works collaboratively as a member of the department leadership team, taking a proactive role to ensure smooth and efficient operations.
  • Serves as a non-clinical liaison with Environmental Services, Food and Nutrition, Pharmacy, Supply Chain, Ops & Maintenance, Clinical Engineering, Teleservices, and related departments to ensure boarding areas are physically ready to receive patients.
  • Work with the Nurse Manager to manage and implement ongoing process improvement with key Transport metrics.
  • Maintains HR systems for department staff, including personnel actions, maintenance of standardized department personnel files, unit-based competencies, etc.
  • Schedules and coordinates education for Patient Care Tech (PCT) specific to transport and morgue transport.
  • Rounds and leads daily huddles in Transport office resolving issues and escalating issues as needed.
  • Ensures bi-annual patient handling equipment inventory is completed and posted

    Bachelor's Degree in a medically related or public relations field AND Four years of experience as a Patient Services Specialist OR High School graduation or equivalent and four years experience as a Patient Services Specialist and a UW Supervisory Skill Certificate; OR equivalent education/experience

    UW Medical Center - Montlake's culture of excellence emphasizes collaboration, teamwork and a supportive environment that puts patients first - a place where every team member is heard and every contribution is valued. Our patient-centered care is powered by exploration. For more than 50 years, we've made discoveries that have helped set medical standards worldwide. Education is part of everything we do. From first of their kind, life-saving surgical procedures to routine adult, maternal and newborn medicine, we're training the next generation of medical professionals.

    Excellence. Exploration. Education. Become part of our team, and join our mission to make life healthier for everyone in our community.

    UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

    All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or .Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Keywords: University of Washington, Seattle , PATIENT SERVICES SPECIALIST SUPERVISOR, Other , Seattle, Washington

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