Field Care Coordinator
Company: One Medical
Location: Maple Valley
Posted on: September 30, 2024
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Job Description:
About Us
One Medical is a primary care solution challenging the industry
status quo by making quality care more affordable, accessible and
enjoyable. But this isn't your average doctor's office. We're on a
mission to transform healthcare, which means improving the
experience for everyone involved - from patients and providers to
employers and health networks. Our seamless in-office and 24/7
virtual care services, on-site labs, and programs for preventive
care, chronic care management, common illnesses and mental health
concerns have been delighting people for the past fifteen
years.
In February 2023 we marked a milestone when One Medical joined
Amazon. Together, we look to deliver exceptional health care to
more consumers, employers, care team members, and health networks
to achieve better health outcomes. As we continue to grow and seek
to impact more lives, we're building a diverse, driven and
empathetic team, while working hard to cultivate an environment
where everyone can thrive.
The Opportunity
One Medical's High Risk team is looking for a Field Care
Coordinator to support our patients with care outside of the
traditional clinic setting - in their home and telephonically after
an acute inpatient event and as part of routine primary care
services. Reporting to the Manager, Tele-Assist Operations, Field
Care Coordinators go into patients' homes to facilitate telehealth
visits with a provider in order to reach more of our patients where
they live. This will include building a trusted and supportive
relationship with the patient and their family, performing clinical
assessments, assessing home safety, documenting medications and
reviewing provider care plans with the patient. The work may also
include supporting and facilitating access to community resources
and service agencies necessary to promote patient health and
well-being. You will also assist in teaching patients and family
members to use technology to coordinate care with their care teams,
as needed.
You are a compassionate, kind, and open-minded individual who is
comfortable engaging with patients and their caregivers or family
inside their home. You have excellent communication skills and
quickly build trust and rapport with your patients. You are an
advocate for patients, with a mastery of human connection and a
strong drive for service. You have a passion for removing barriers
to care and use your innovative problem solving skills to tackle
various tasks and challenges resulting in a truly exceptional
patient experience. You bring strong communication skills and enjoy
collaborating with an integrated primary care team to facilitate
overall better healthcare outcomes for our patients. You are
comfortable driving throughout Seattle to reach your patients in
their homes.
What you'll work on:
Facilitate telehealth visits in a patient's home, using technology
to ensure the provider has a complete view of the living situation
and to ensure the patient exam can be completed via video.
Conduct standard patient assessments and documentation to
facilitate a complete visit by the treating provider in the home
and to ensure patients understand their care plan.
Clinical duties may include providing best in class telehealth set
up services, performing and assisting with extended scope duties
such as, but not limited to clinician guided physical exam, health
status screenings, non-blood specimen collection, spirometry,
retinopathy, EKGs, vitals
Coordinate care with patients, families and other outside care
teams (specialists, home health, etc.) as needed. Connect patients
to state and local community resources related to housing,
transportation, food, and activities of daily living among other
social and physical barriers to health.
Assist patients and their families to fully participate in
healthcare services, as well as navigate and use community services
or other resources in support of their goals. Assist patients with
completion of applications for accessing eligible benefits and
resources
Participate in the daily operations of the High Risk Care Team,
such as answering incoming phone calls, responding to emails,
facilitating supports for transitions of care services
Teach patients and family members to connect with their care teams
via technology
These responsibilities are intended to describe the general nature
and level of work being performed by personnel assigned to this job
classification. They are not to be construed as an exhaustive list
of job duties performed by personnel in this classification. Other
job related duties may be assigned by management.
What you'll need:
At least 1 year of experience working in home-based healthcare
services or senior living care settings or Emergency Medical
Technician (EMT) experience
Certified Medical Assistant (MA) and Basic Life Support (BLS)
preferred or ability to obtain certification within 6 months of
hire required
Strong written and verbal communication skills; Spanish speaking is
a plus
A proven track record of persisting through change, demonstrating a
forward thinking perspective when under pressure, and consistently
stepping up to take action on challenges
A proven ability to build rapport and trust with patients or
customers, while delivering individualized, human-centered,
customer-focused care
Clinical skills in performing basic vitals and clinical assessments
preferred
Experience facilitating access to community resources or social
service agencies preferred
Proficiency in computer technology and video platforms such as
typing, navigating the internet, meeting over zoom and using
multiple software systems simultaneously; experience with Mac iOS,
Google Suite preferred
Must have access to an independent means of safe and reliable
transportation as well as the ability to travel house to house
throughout the day; mileage will be reimbursed at the IRS/Federally
established rate
Benefits designed to aid your health and wellness:
Taking care of you today
Paid sabbatical for every five years of service
Employee Assistance Program - Free confidential advice for team
members who need help with stress, anxiety, financial planning, and
legal issues
Competitive Medical, Dental and Vision plans
Free One Medical memberships for yourself, your friends and
family
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per
year
Protecting your future for you and your family
401K match
Opportunity to participate in company equity programs
Credit towards emergency childcare
Extra contributions toward maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic
Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short
Term and Long Term Disability Insurance
This is a full-time role with shifts generally taking place between
8:00am-5:00pm (Monday through Friday) based inSeattle, Washington.
Flexibility to travel throughout the day to patient homes in the
Seattle area and work in a variety of Seattle offices based on
assignment. Mileage will be reimbursed at the IRS/ Federally
established rate.
One Medical is committed to fair and equitable compensation
practices:
The base compensation range for this role is $26.75 to $27.75 per
hour. However, actual compensation packages are based on several
factors that are unique to each candidate. These factors include,
but are not limited to, job related knowledge and skill set, depth
of experience, certifications and/or degrees, and specific work
location.
The total compensation package for certain roles may also include
additional components such as a sign-on bonus, annual performance
bonus, equity grants in the form of RSUs, medical and other
benefits and/or other applicable incentive compensation plans. For
more information, please visit
https://www.onemedical.com/careers/
One Medical is an equal opportunity employer, and we encourage
qualified applicants of every background, ability, and life
experience to contact us about appropriate employment
opportunities.
One Medical participates in E-Verify and will provide the federal
government with your Form I-9 information to confirm that you are
authorized to work in the U.S. Please refer to the E-Verification
Poster (English/Spanish) and Right to Work Poster (English/Spanish)
for additional information.
Keywords: One Medical, Seattle , Field Care Coordinator, Other , Maple Valley, Washington
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