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High Volume Switchboard Associate

Company: Forrest Solutions Group
Location: Bellevue
Posted on: March 14, 2018

Job Description:

Job Description(Re)Imagine your future with FSO! Forrest Staffing Outsourcing, a worldwide leader in the outsourcing of Corporate Services, Document and Device Management, Mail and Logistics Management, Records Management, Legal Solutions and Information Technology Solutions, has an immediate opening for the following full-time position has an immediate opening for the following full-time position: SWITCHBOARD ASSOCIATE for a leading telecommunications company located in Bellevue, WA.FSO provides onsite outsourced solutions founded on proven best practices for management of non-core business functions. Come join our team in providing exceptional corporate services for our client in *Bellevue, WA . We are seeking a proven self-starter with superior customer service experience who can answer telephones in a welcoming manner and answer and/or refer inquires to the appropriate party; and respond to client’s requests. The Switchboard Associate will be the face of FSO as well as our client and is responsible for providing a warm welcome to all who enter the office. Ideal candidates will bring to the table an exceptional level of professionalism, customer service and hospitality. Previous corporate reception experience is preferred. The Switchboard Associate’s main responsibility is to answer telephones in a welcoming manner and answer and/or refer inquires to the appropriate party; and respond to client’s requests.Responsibilities include, but not limited to, the following:

  • Welcomes callers enthusiastically by greeting them on the telephone; answering and/or referring inquiries
  • Maintains employee and department directories and ensures timely updates
  • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation
  • Maintains safe and clean work area by complying with procedures, rules, and regulations
  • Other assignments/tasks as determined by clientEssential skills that are required for this position include, but not limited to, the following:
    • Excellent phone skills
    • Customer focused
    • Works well under pressure
    • Excellent follow-through skills and willingness to take ownership of assignments
    • Good listening and professional demeanor
    • Works well in a fast-paced environment
    • Must be an upbeat professional and helpful with all staff, clients or potential clients either on the phone or in person
    • Must be able to interact with people at all different levels
    • Must be articulate with excellent communication skill
    • Must be able to fluently speak and write in English, additional languages a plusPreferred candidate will have a minimum of one year experience working in a corporate setting as a receptionist, switchboard associate, or other call center.Company DescriptionWhy should you work with FSG?Forrest Solutions Group is the oldest and most successful enterprise-wide talent solutions company in New York; Providing talent and staffing solutions in the areas of Accounting & Finance, Administrative & Office, Council & Legal, Information Technology, Sales & Marketing, and On-Site Outsourcing. Forrest Solutions is driven by passionate people and the value they create. Passion and enthusiasm propel an organization. When people in your organization are excited about what they are doing, when they are passionate about their purpose, they become committed to the company success. That type of passion and enthusiasm in an organization is contagious. When the boss has it the employees have it. When the employees have it the customers have it. We built our company on these core values of passion. Understanding that our reputation rests on the performance of our employees, we go to great lengths to hire, train, motivate, and retain the most industrious and enthusiastic people in the industry. We also boast some of the best practices ever designed and executed in the industry and our extensive list of loyal clients demonstrates our success.

      Keywords: Forrest Solutions Group, Seattle, High Volume Switchboard Associate, Other, Bellevue, Washington

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