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Field Application Scientist II

Company: Meso Scale Diagnostics
Location: Seattle
Posted on: April 18, 2019

Job Description:

POSITION SUMMARY:

Provide comprehensive scientific consultation to support account management in tandem with the internal sales organization. Consult is provided in a highly personalized and customized client-centric approach at the individual customer site or remotely through phone and e-mail communications. The incumbent should demonstrate a strong desire to succeed in a competitive commercial environment and will carry out evaluations at prospect sites for new instrument opportunities, support new and existing customers in the use of MSD kitted assays and in the development of new assays in a multidisciplinary setting.

This position may mentor junior level staff and manage more complex operations and/or larger territory and strategic accounts than Field Application Scientist. The incumbent should be based in Specify City.

DUTIES AND RESPONSIBILITIES:

Educate, train and support new/existing customers on MSD instrumentation and data analysis.
Train customers on the use of MSD assays, instrumentation and software
Assist existing customers with assay troubleshooting and data analysis
Provide support for customers wishing to develop their own assays on the MSD platform
o May include but not be limited to inflammation, oncology, metabolic disorders, neuroscience, immunogenicity, PK, toxicology, bioproduction
o Effective and timely response time to inquiries
Attend scientific meetings, conferences and trade shows, provide feedback and reports
Travel 30 to 50% of the time; able to work at customer sites four days a week

Work as part of a team and integrate information between sales and marketing groups to provide resolution of customer issues and expand the customer base through scientific networking.
Integrate with account managers in the strategic selling process to grow instrument and consumable sales in the territory.
Present scientific seminars to prospects
Create reports and presentations from assay development visits and new evaluations
o Provide feedback from the field to other team members, account managers and internal groups
o Document activities and customer interactions in the CRM software (SalesForce.com)

Specific duties may vary depending upon departmental requirements.
EXPERIENCE AND QUALIFICATIONS:

Ph.D. in Life Sciences or related area required
o Masters degree in related field with equivalent experience considered
At least 7-10 years of experience in a field application or scientific support position required
3-5 years of hands on experience working in molecular biology lab, clinical lab, discovery lab or biochemistry in a research or clinical setting is required
Experience in protein biochemistry required
Experience with immunoassays required
May supervise others work and/or mentor other Field Application Scientists

Keywords: Meso Scale Diagnostics, Seattle , Field Application Scientist II, Other , Seattle, Washington

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